Six Sigma Six Sigma Certifications CLSSYB Questions & Answers

• Question 81:

  A Macro Process Map may map a process showing the entire activities of a department and can likely be broken into many Micro Process Maps showing numerous processes that comprise the activities of the department.

  A. True

  B. False

  Correct Answer: A

• Question 82:

  At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What it ACTUALLY is and What is DOCUMENTED.

  A. True

  B. False

  Correct Answer: B

• Question 83:

  When we create a Process Map we use a __________ to show the direction of work flow.

  A. Solid line arrow

  B. Dashed line arrow

  C. Series of dots

  D. Double lines

  Correct Answer: A

• Question 84:

  At the start of a project we are told to "walk the process" from beginning to the end. We do this to_____________________.

  A. Meet the workers

  B. Draft a Process Map

  C. See what inventory is involved

  D. Check the repair stations

  Correct Answer: B

• Question 85:

  The "Method" category of Root Causes on a Fishbone Diagram is primarily used to generate ideas as to the possible causes for defects by the ____________.

  A. Inventory management

  B. Effects of the environment

  C. Way work is done

  D. Parts or forms used

  Correct Answer: C

• Question 86:

  A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed tools is created?

  A. Fishbone Diagram

  B. SIPOC

  C. X-Y Matrix

  D. Pareto Chart

  Correct Answer: A

• Question 87:

  The purpose of a Process Map is to identify the complexity of the process and to assist in identifying ______________ in the process.

  A. Critical steps

  B. Line operators

  C. Test stations

  D. Defects

  Correct Answer: A

• Question 88:

  To construct a Fishbone Diagram and capture all the issues of interest it is best if your team uses the ________________ approach.

  A. Graphical

  B. Data collection

  C. Shewhart

  D. Brainstorming

  Correct Answer: D

• Question 89:

  Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?

  A. Defects per Unit

  B. Key Performance Indicators

  C. Impediments to Flow

  D. Hidden Costs

  Correct Answer: B

• Question 90:

  The Value Chain in an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs.

  A. True

  B. False

  Correct Answer: A