Within an ISO process assessment, a capability level is said to be established 'only' and 'only if' all the process attributes are 'fully achieved'.
A. True
B. False
____________ Listening is when the listener is performing an analysis of what the speaker said.
A. Therapeutic
B. Critical
C. Comprehensive
D. Appreciative
E. Discriminative
Which type of benchmark is used to set and validate objectives to measure performance?
A. Process Benchmarking
B. Product Benchmarking
C. System Benchmarking
D. Performance Benchmarking
Process Improvement is most effective when it is performed by:
A. Owners of the Process
B. Quality Assurance Personnel
C. Independent Consultants
D. Internal Auditors
E. Professional Process Developers
Objective of assuring that the software / COTS can be integrated into the business system work flow is to ensure that:
A. There is no disruption to normal operation
B. Proper training can be given to users
C. Manual system can be replaced
D. None of the above
If a software development contract includes a clause on foreign attachments, which of the following would be considered a foreign attachment?
A. A software system developed by an organization in another country
B. An application component developed by a different contractor than the one contracted to build software using that component
C. The customer's right to discontinue service with the contractor
D. Having the hardware installed by an individual from a country other than where the software will be operated
Effort required to couple one system with another is called:
A. Maintainability
B. Flexibility
C. Usability
D. Interoperability
Using the PDCA Cycle concept, defining the mission of a Quality Assurance function would be considered which PDCA phase?
A. Plan
B. Do
C. Check
D. Act
The factors that need to be addressed during contract negotiations for software developed by an outside organization include the following, except for:
A. Adequacy of Control
B. Life of Contract
C. Warranty
D. Multi-Contractor Problem Resolution
E. Penalties for Non-performance
COTS software is _______ if correct results will be produced under actual business conditions.
A. Maintainable
B. Cost Effective
C. Secured
D. Reliable
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