Software Software Certifications CSTE Questions & Answers

• Question 91:

  Information and analysis category examines the scope, validity and use of data to determine the adequacy of the data system to support total quality management.

  A. True

  B. False

  Correct Answer: A

• Question 92:

  The scope, management and analysis of data depend upon _____________.

  A. The type of business, its resources

  B. Number and geographical distribution of business units

  C. All of the above

  Correct Answer: C

• Question 93:

  Human resources utilization category examines the company's efforts to develop and involve ___________________.

  A. The line staff in total quality

  B. The management in total quality

  C. The entire workforce in total quality

  D. All the above

  Correct Answer: C

• Question 94:

  Pick the best tactic to use in constructive criticism to help the worker understand his or her solution to the criticism.

  A. Criticize the individual rather than the product, because the individual creates problems with the product.

  B. Be prepared to help your subordinate improve his or her performance.

  C. Do it in public, while others are listening, so they too can learn from other people's mistakes.

  D. Explain to the employee what will happen to his or her career if the employee's behavior doesn't change.

  Correct Answer: B

• Question 95:

  The objective of risk analysis is to help IT management strike an economic balance between the impact of risks and the cost of protective measures.

  A. True

  B. False

  Correct Answer: A

• Question 96:

  The receivers of an information systems service are known as a users.

  A. True

  B. False

  Correct Answer: A

• Question 97:

  Productivity is increased if value is added to a product.

  A. True

  B. False

  Correct Answer: A

• Question 98:

  Deming's Fourteen Points for Management can be summed up by:

  A. Create constancy of purpose by breaking down barriers between departments

  B. Cease dependence on inspection to achieve quality

  C. Stop focusing on judgment results and start focusing on improvement of processes

  D. Improve constantly and forever the system of production and service to improve quality and productivity and to decrease costs

  Correct Answer: C

• Question 99:

  Quality of a walkthrough depends on preparation by participants.

  A. True

  B. False

  Correct Answer: A

• Question 100:

  Inspections may or may not involve the author of the work product.

  A. True

  B. False

  Correct Answer: A