IIA IIA Certifications IIA-CIA-PART4 Questions & Answers

• Question 91:

  Which of the following is considered a disadvantage of electronic communication?

  I. Information overload.

  II. Misrepresentation of feelings and emotions.

  III. Reduced transmission time.

  IV.

  Lack of paper trail.

  A.

  I and II only.

  B.

  II and IV only.

  C.

  I, II, and Ill only.

  D.

  I, II, III, and IV.

  Correct Answer: A

  Information overload and misrepresentation of feelings and emotions are drawbacks of electronic communication. Information overload, such as numerous email messages, may lead to lost time and inefficiencies. Also, email cannot accurately convey the feeling and tone intended by the person initiating the communication. Accordingly, it may be misinterpreted by the receiver.

• Question 92:

  Telecommuting, working away from the office and communicating via electronic media, has become more widespread as advances in communication devices have made telecommuting more practical. All of the following are problems that are beginning to be associated with employees using telecommuting except that the telecommuting employees:

  A. Fall behind in their fields of specialization.

  B. Lack strong working relationships.

  C. Experience a loss of career opportunities.

  D. Lack sufficient communication skills.

  Correct Answer: D

  People who are computer literate have in recent years begun working from their homes via telecommunication devices. Problems include lack of reliable telephone lines, a potential increase in management's work load, the loss of in-office contributions, a tendency to fall behind in fields of specialization, a lack of strong working relationships with other employees, a loss of career opportunities, and inadequate socialization. The primary strength of these individuals, however, has been their communication skills.

• Question 93:

  Which of the following is a benefit of implementing an electronic communication system?

  A. Relatively low capital expenditures are required.

  B. The company's comparative advantage over smaller firms that cannot afford such a system will increase.

  C. There is little need for additional resource allocation to facilitate implementation of the system.

  D. The sophistication of electronic communication systems eliminates the need for backup files and data recovery systems.

  Correct Answer: B

  Implementation of an electronic communication system improves the technology of a company. This increases the company's advantage over smaller companies that cannot afford electronic communication systems.

• Question 94:

  The benefits of electronic communication for a company and the company's employees include:

  A. More efficient use of resources to increase profitability.

  B. Creation of redundant tasks that allow employees to develop expertise.

  C. Constant development of new procedures.

  D. Elimination of simulation models.

  Correct Answer: A

  The benefits of electronic communication include better control of information, more timely information, elimination of tedious tasks, improvement of competitiveness due to improved technology, standardization of procedures by computer programs, assistance for strategic planning, and optimization of organizational resources to improve productivity.

• Question 95:

  Organizational characteristics that may be barriers to effective communications include all of the following except:

  A. Organizational status differences.

  B. Lack of formal channels.

  C. Listening problems.

  D. Departmental needs and goals.

  Correct Answer: C

  Listening problems are personal characteristics, not organizational characteristics that may cause communication problems.

• Question 96:

  Which of the following is false with regard to email policies?

  A. Employees may use informal writing because email is often informal in nature.

  B. Employees should understand that the organization has a legal right to monitor the employees' use of the email system.

  C. Filters should be used to protect against spam.

  D. Emails should be concisely written.

  Correct Answer: A

  The principles of good writing still apply to emails. Therefore, emails should be written like any other formal communication within the organization.

• Question 97:

  Which of the following is a potential disadvantage to listening by a manager?

  A. Demonstrates concern for subordinates by the manager.

  B. Concentration may be focused on the words spoken to the exclusion of the ideas.

  C. Gain more information about the workplace.

  D. May result in higher employee morale.

  Correct Answer: B

  If a manager is focused on the words spoken by someone else and not the intended ideas, there is a decoding problem. Effective listening requires understanding the message the communicating party is trying to convey.

• Question 98:

  An individual who has been formally assigned the task of facilitating communication through a variety of media is sometimes called a:

  A. Gatekeeper.

  B. Liaison.

  C. Opinion leader.

  D. Channel selector.

  Correct Answer: B

  A liaison, or media liaison, is an individual in an organization who has been formally assigned the job of facilitating communication. This is usually in the form of a public relations liaison, but in large organizations, internal communication could also be a part of the job.

• Question 99:

  Which one of the following will not help overcome communication problems between the Accounting Department and other departments?

  A. Interdepartmental task forces.

  B. Cross traininand job rotation.

  C. Organization-wide social events.

  D. A performance appraisal prepared by your immediate supervisor.

  Correct Answer: D

  Horizontal communication between departments is often subject to more problems than either upward or downward communication within a single department. Examples of these problems include the use of technical terms understood by only one side in the communication process, faulty channel selection, and interpersonal problems. To overcome these difficulties, the sender must encode the message in the context of the receiver's perceptions; that is, the sender mustunderstand the receiver. The sender must establish an interpersonal climate that encourages the elimination of interpersonal barriers to communication. A performance appraisal prepared by the accountant's supervisor will not help the accountant understand the perceptions of people in other departments.

• Question 100:

  Which of the following actions is most likely to minimize the effect of perceptual errors?

  A. The sender should ensure that the receiver understands the message by allowing onlyone-waycommunication.

  B. The receiver should consider how the sender decodes the message.

  C. The sender alone should minimize noise in the flow of communication.

  D. The receiver should try to understand the sender's perspective.

  Correct Answer: D

  Perceptual errors can be minimized in several ways, including feedback from the receiver concerning his/her perceptions and interpretations of the message, understanding of the sender's perspective by the receiver, the sender's sensitivity to the receiver's problems, and implementation of a training program to improve communication skills throughout the company.