IIA IIA Certifications IIA-CIA-PART4 Questions & Answers

• Question 81:

  After performing an assessment of time worth, the manager of a corporation determined that the net benefit to the organization for performing a particular task is less than the manager's hourly worth to the organization.Which of the following statements is most true in relation to this situation?

  A. The manager should delegate this task to an assistant whose time is less costly.

  B. The manager should continue performing the task because there is no way to change this outcome.

  C. If the manager receives a salary raise, the gap between the net benefit and the manager's hourly worth will decrease.

  D. The manager should work more hours so that the manager's hourly worth increases.

  Correct Answer: A

  A manager should calculate how much money (s)he costs the organization each year, including salary, office space, equipment, etc. After adding to that amount the annual expected profit to be generated by the manager, the total should be divided by the annual hours expected to be worked. The result is the manager's hourly worth to the organization. If the net benefit to the organization of the manager's performing a task is less than his/her hourly worth, it should be delegated to an assistant whose time is less costly.

• Question 82:

  The technique that calls for the manager to concentrate on tasks that are most closely related to the manager's strengths is:

  A. Keeping an activity log for about a week.

  B. Creating a prioritized to-do list.

  C. Prioritizing work.

  D. Developing an action plan.

  Correct Answer: C

  The are several common techniques that managers use for effective time management. One of those techniques is prioritizing work. There are three methods that can be employed to prioritize work. The first one is for the manager to concentrate on the things that (s)he enjoys. The second is for the manager to concentrate on tasks most closely related to his/her strengths. The third method is for the manager to determine how (s)he is being evaluated and to prioritize tasks accordingly.

• Question 83:

  Which of the following are common techniques for effective time management?

  I. Finding out how much time is worth

  II. Developing an action plan

  III.

  Learning to say "No"

  A.

  I only.

  B.

  I and II only.

  C.

  II and Ill only.

  D.

  I, II, and Ill.

  Correct Answer:

  For effective time management, there are several techniques that a manager can use. By finding out how much his/her time is worth, a manager can assess whether there is a net benefit or a net loss to the organization when the manager

  performs a particular duty.

  Developing an action plan can help manage time because it allows an individual to focus on a single goal. By learning to say "No," managers can avoid performing tasks that are not part of the daily plan, which can be crippling to proper time

  management.

• Question 84:

  All of the following are skills that managers must focus on when attempting to manage time properly except:

  A. The ability to focus on results.

  B. Striving to stay busy.

  C. Concentrating time and energy on tasks with the highest payoffs.

  D. The ability to plan, delegate, organize, direct, and control.

  Correct Answer: B

  To function effectively, managers must learn to manage time properly. The key principle is to focus on results rather than on staying busy. Time management is actually self- management. The skills needed to manage others are the same skills needed to manage oneself. Time management requires self-discipline and control until it becomes an everyday habit.

• Question 85:

  Two internal auditors have been assigned projects of equal priority and the same due date. Unfortunately, support services are limited. The auditors have been directed to negotiate between themselves for the available services. This type of negotiation is called:

  A. Distributive.

  B. Integrative.

  C. Attitudinal structuring.

  D. Intraorganizational.

  Correct Answer: A

  Distributive bargaining occurs in zero-sum conditions; that is, what one side gains, the other loses. The parties are in fundamental opposition to each other, and their relationship tends to be short-term.

• Question 86:

  Some studies show that managers spend 60 to 70% of their time communicating and that nearly 60% of that time is spent listening. Listening effectiveness is best increased by:

  A. Resisting both internal and external distractions.

  B. Waiting to review key concepts until the speaker is through talking.

  C. Tuning out messages that do not seem to fit the meeting purpose.

  D. Factoring in biases to evaluate the information being given.

  Correct Answer: A

  Concentrating on what the speaker is saying is critical to effective listening. This result is best achieved by resisting internal and external distractions. Physical distractions such as noise, a tendency to be overly aware of the speaker's physical and other differences from the listener, focusing on interesting details at the expense of major points, or emotional reactions to a statement with which the listener disagrees should be avoided.

• Question 87:

  A supportive behavior that a listener, such as an auditor or a supervisor, can use to encourage a speaker would be to:

  A. Look away from the speaker to avoid any intimidation.

  B. Interject a similar incident or experience.

  C. Stop other activity or work while the person is talking.

  D. Not respond verbally until the speaker stops talking.

  Correct Answer: C

  An effective listener enhances the communication process by sending appropriate nonverbal signals to the speaker. Thus, even though a person can probably listen and do some routine work, a listener who wishes to convey a positive and encouraging message should stop other activities and focus complete attention on the speaker.

• Question 88:

  Tolerating silence, asking open-ended questions, and paraphrasing are three aids to more effective:

  A. Meetings.

  B. Listening.

  C. Interviews.

  D. Feedback.

  Correct Answer: B

  Listening entails decoding and understanding the first message sent. The sender then becomes a listener with respect to the feedback. Hence, listening is necessary at both ends of the communication channel. Other aids to effective listening are using body language to encourage the speaker, showing appropriate emotion to signify sympathy, understanding and correcting for one's biases, avoiding making premature judgments, and briefly summarizing what has been said.

• Question 89:

  Which of the following steps works against effective listening?

  A. Listening for the emotion in the situation.

  B. Asking good questions.

  C. Listening to the steps to reach a solution.

  D. Helping the speaker to complete the point.

  Correct Answer: D

  By interrupting the speaker, even with good intentions, the listener may inhibit further communication. The listener also may be drawing unwarranted conclusions.

• Question 90:

  Which of the following is an effective active listening technique?

  I. Summarizing.

  II. Clarifying.

  III. Evaluating.

  IV.

  Empathizing

  A.

  I and IV only.

  B.

  II and Ill only.

  C.

  I, II, and IV only.

  D.

  I, II, Ill, and IV.

  Correct Answer: C

  Summarizing brings the discussion into focus and clarifies priorities. Clarifying content or process helps others explore the problem and make their ideas more concrete. Empathizing shows that the listener understands how the other person feels and encourages him/her to express feelings. However, evaluating may curtail the presentation of views and lead another person to believe that the listener's mind is already made up.