CompTIA CompTIA A+ JK0-802 Questions & Answers

• Question 511:

  A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?

  A. Run FDISK on the drive

  B. Update definitions and run a virus scan

  C. Low level format the drive

  D. Run CHKDSK on the drive

  Correct Answer: D

  Reference: http://askleo.com/checking-and-repairing-a-disk-with-chkdsk/

• Question 512:

  A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?

  A. Bad video card

  B. The video card drivers need to be upgraded

  C. Bad monitor

  D. The screen needs to be degaussed

  Correct Answer: D

  Reference: http://www.wikihow.com/Degauss-a-Computer-Monitor

• Question 513:

  A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?

  A. Replace the failing drive and let the RAID recover.

  B. Add an additional drive to the array and let the RAID recover.

  C. Replace the drive; all the data is lost and cannot be recovered.

  D. Remap the RAID array to another drive letter to recover the data.

  Correct Answer: C

  Reference: http://www.pcworld.com/article/2026358/multiple-hard-drives-working-together- all-about-raids.html

• Question 514:

  A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT?

  A. Immediately leave the scene and sound an emergency to security.

  B. Use a toner vacuum to remove the spilled toner from the undesired surfaces.

  C. Use compressed air to remove the spilled toner from the undesired surfaces.

  D. Use the maintenance kit to remove and replace the affected parts.

  Correct Answer: B

  Reference: http://smallbusiness.chron.com/clean-up-copier-toner-spills-64645.html

• Question 515:

  A technician is installing a new wired router and needs to disable all the ports currently not in use. The documentation for router mentions the web interface for the router is available by default at 192.168.1.1. In which of the following ways would the technician go about doing this?

  A. Place labels on top of all the ports that are not to be used.

  B. Manually set the IP address to 10.168.1.1, and then access the website at 192.168.1.1.

  C. Use an Internet browser to access the router configuration at 192.168.1.1.

  D. Use Windows Explorer and search for a file called 192.168.1.1.

  Correct Answer: C

  Reference: http://compnetworking.about.com/od/routers/g/192_168_1_1_def.htm

• Question 516:

  A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO).

  A. Task Manager

  B. System registry

  C. Log files for the new application

  D. Event Viewer

  E. %SystemDir%\System32\Drivers

  Correct Answer: CD

  Reference: http://en.wikipedia.org/wiki/Event_Viewer

• Question 517:

  The technician is dispatched to look at a user's laptop. The user reports the system shuts down after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the following should the technician perform to resolve this?

  A. Remove the battery and connect it to a commercial battery charger.

  B. Discharge the battery using a static mat.

  C. Change the power setting on the laptop to use less power.

  D. Replace the battery.

  Correct Answer: D

  Reference: http://www.wikihow.com/Fix-a-Laptop-that-is-not-Charging

• Question 518:

  A user will be installing a switch in a public location and will allow the six users in the office to connect to it with CAT6 Ethernet. Which of the following actions would BEST ensure that there is no unauthorized access to the switch?

  A. Assign static IP addresses

  B. Disable new VLANS

  C. Disable unused ports

  D. Disable PoE

  Correct Answer: C

  Reference: http://www.orbit-computer-solutions.com/How-To-Configure-Switch- Security.php

• Question 519:

  A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve this issue by:

  A. replacing the fuser

  B. running calibrate

  C. replacing the network cable

  D. replacing the drum

  Correct Answer: D

  Reference: http://sfsd.k12.pa.us/Teacher_Resources/UserGuides/Printing/Replacing %20Toner.htm

• Question 520:

  A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make?

  A. Document the cause and solution

  B. Inform the user

  C. Report to the supervisor

  D. Establish a plan of action

  Correct Answer: D

  Reference: http://technet.microsoft.com/en-us/library/bb457121.aspx