CompTIA CompTIA A+ JK0-802 Questions & Answers

• Question 591:

  A technician installed a second hard drive in a computer. Upon restart, a message appears stating "primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST?

  A. That NTLDR and boot.ini are not missing

  B. Proper drive installation (e.g. cables/jumpers)

  C. If computer can boot into safe mode

  D. If the BIOS boot settings are correct

  Correct Answer: B

  Reference: http://www.geek.com/forums/topic/primary-drive-0-not-found-primary-drive-1- not-found/

• Question 592:

  A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and random loss of video during operation. Which of the following are MOST likely causes of this problem? (Select TWO).

  A. Integrated system video chip is failing and/or near death.

  B. Video drivers were not installed directly from Microsoft update.

  C. Incompatible or untested video drivers have been installed.

  D. The BIOS is not set for the proper operation temperature of the video chipset.

  E. The BIOS is underclocking the video card's operating speed.

  Correct Answer: AC

  Reference: http://en.wikipedia.org/wiki/Compression_artifact

• Question 593:

  A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and Write access. Which of the following could explain the problem at hand?

  A. The parent folder has explicit Allow rights set for this user.

  B. The parent folder has explicit Deny rights set for this user.

  C. The user forgot to share the parent folder and only shared the specific file.

  D. The parent folder likely has the "archive" attribute enabled.

  Correct Answer: B

  Reference: http://windows.microsoft.com/en-us/windows-vista/troubleshoot-access-denied- when-opening-files-or-folders

• Question 594:

  A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the application cannot be installed because the OS is not supported. Which of the following should the technician do FIRST to try to get the application installed in Windows 7?

  A. Install the application in safe mode

  B. Install the application with compatibility mode

  C. Install the latest Windows service packs and updates

  D. Install Windows Security updates on the system

  Correct Answer: B

  Reference: http://social.technet.microsoft.com/Forums/windows/en-US/cdd894f8-1ee2-43e5- 952b-d04c25779a7f/how-to-install-a-software-application-using- compatibility-mode

• Question 595:

  A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?

  A. Press F8 when prompted

  B. Hit the refresh button to force a re-detect

  C. Enable PATA in the BIOS

  D. Select load driver

  Correct Answer: D

  Reference: http://www.togaware.com/linux/survivor/Load_RAID.html

• Question 596:

  A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly off on the CRT but not the LCD. Which of the following controls should be used in troubleshooting?

  A. Geometry

  B. Contrast

  C. Brightness

  D. Degauss

  Correct Answer: D

  Reference: http://www.wikihow.com/Degauss-a-Computer-Monitor

• Question 597:

  A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue?

  A. Display -> Settings -> Advanced -> General -> DPI

  B. Display -> Settings -> Resolution

  C. Display -> Settings -> Advanced -> Adapter -> Refresh

  D. Display -> Appearance -> Effects -> Transition

  Correct Answer: C

  http://www.intel.com/support/graphics/sb/CS-003835.htm

• Question 598:

  A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem?

  A. Disk Management

  B. FIXMBR

  C. MSCONFIG

  D. SFC

  Correct Answer: C

  http://www.netsquirrel.com/msconfig/

• Question 599:

  A technician would like to ensure all previous data is erased before reloading Windows 7 Home Premium onto a laptop. Which of the following procedures would accomplish this?

  A. Virtual RAID configuration

  B. Quick format

  C. New partition

  D. Full format

  Correct Answer: D

  http://pcsupport.about.com/od/toolsofthetrade/tp/erase-hard-drive.htm

• Question 600:

  A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue?

  A. Turn on windows firewall

  B. Click the unsubscribe link in the spam

  C. Run an anti-spyware scan

  D. Install privacy filter

  Correct Answer: C

  http://www.bestsecuritytips.com/xfsection+article.articleid+54.htm