A customer wants to use VoIP phones without having to plug them into an electrical outlet. Which of the following switch features would a technician recommend?
A. QoS
B. Gigabit
C. PoE
D. Wake-on-LAN
A customer is concerned about a computer that repeatedly beeps when attempting to power on. Which of the following is MOST likely the cause?
A. Network cable is unplugged
B. USB 2.0 is plugged into USB 1.1 port
C. RAM not seated properly
D. Optical media was left in the drive
Which of the following file system types is used for optical media?
A. FAT32
B. FAT
C. CDFS
D. NTFS
Which of the following supports IP telephony devices without requiring external power?
A. VPN
B. PoE
C. QoS
D. WEP
From which of the following tools can a technician locate the PID of an application?
A. Local Security Policy
B. MSCONFIG
C. Computer Management
D. Task Manager
A user has too many applications starting when they log into windows. From the command line, which of the following tools is the FASTEST option to prevent these applications from running on startup?
A. MSCONFIG
B. SERVICES.MSC
C. REGEDIT
D. MSINFO32
A user states when they press certain letters on their laptop's keyboard, a number is displayed on the screen. Which of the following can the technician perform to resolve this issue?
A. Change the character mapping
B. Turn off number lock
C. Replace the keyboard
D. Update the keyboard drivers
A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before reinstalling the operating system, programs, and all user data?
A. Standard format
B. Low level format
C. Shredder
D. Degaussing tool
When configuring user accounts, which of the following should a technician perform?
A. Make all users local administrators
B. Assign the minimum required access to the users
C. Make all users standard users
D. Assign the maximum required access to the users
Which of the following is the MINIMUM account required to install most programs on Windows XP?stand
A. Power user
B. Administrator
C. Standard user
D. Guest
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