In Malaysia Bii Maybank eliminated the time it takes to open a new account and dramatically increased customer satisfaction in the process. By how much did Bii Maybank reduce account opening time?
A. 22 percent
B. 33 percent
C. 41 percent
D. 60 percent
Which of the following best exemplifies how Content Collector achieves IT savings while also fulfilling legal and compliance obligations?
A. Integration with most common email platforms
B. Support for virtualizedinfrastructure
C. Common infrastructure for archiving email, file, and collaboration servers
D. Self-service for legal forensics
What is one way Case Manager supports dynamic case handling?
A. Case workers can view and start new tasks for a case "on the fly".
B. Case workers can close and reopen tasks as often as they want.
C. Work is routed to case workers based onbusiness rules.
D. Case workers can create comments on cases, documents, and tasks whenever they need.
Which of these are solutions available using Watson Content Analytics?
A. Customer Insight
B. Crime Analytics
C. Healthcare
D. All of the above
The following are reasons why access to information is key. Which is not an ICM OOTB capability?
A. Capture and activation of information in the context of a case
B. Access to web based news sources
C. Access to critical content for decisions, as evidence in a case and as a source for deeper insights
D. Virtually 360-degree view of case information
Which common retention schedule gaps are resolved by the IBM Records and Retention Management solution?
A. Linkage of relevant legal citations to each of the record classes
B. Efficient management and application of their retention schedulesacross multiple jurisdictions
C. Enforce certified records management practices on electronically stored information
D. All of the above
What is the average cost to mail a paper statement?
A. 1-3 dollars
B. 3-6 dollars
C. 6-9 dollars
D. 9-12 dollars
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