Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 271:

  When an Opportunity reaches a certain value new fields need to be displayed to collect more "high profile" information. How can this be automated inside of Salesforce?

  A. Create a page layout, record type and workflow rule with a field update.

  B. Create a page layout and workflow rule with a field update

  C. Create a page layout, record type and Apex trigger

  D. Create a page layout and Apex Trigger

  Correct Answer: A

• Question 272:

  SFB Industries need to create a relationship between two objects. They need to have their own independent security settings but if a child record has a parent, the parent CANNOT be deleted. How can this be achieved?

  A. Create a Master--detail relationship

  B. Create a lookup relationship

  C. Create a lookup relationship and enforce the checkbox that does not allow deletion of parent records.

  D. Create a master--detail relationship and enforce the checkbox that does not allow deletion of parent records

  Correct Answer: C

• Question 273:

  A Sales Manager needs to see a pipeline report based on standard industries. The company has 3 main groups of industries they sell into and the report needs to reflect this. Which feature can be used to group the various standard industries into groups on the report?

  A. Parent Grouping

  B. Custom Summary Formulas

  C. Bucket Fields

  D. Summary grouping

  Correct Answer: C

• Question 274:

  SFB Industries would like to see Opportunity Cases and Account information on one report. How can this be achieved inside of Salesforce?

  A. Create a custom report type with Accounts, Cases and Opportunities

  B. Use the standard report type for Accounts, Cases and Opportunities

  C. Create a Joined Report

  D. Create a Matrix Report

  Correct Answer: C

• Question 275:

  SFB Industries have started to make use of Collaborative Forecasts and Quotas. How can the Administrators upload Quota data into Salesforce? (Select 2)

  A. Use the Quota uploader under setup

  B. Add Quotas with the Data Loader

  C. Add Quotas with the API

  D. Add Quotas manually on the Quota Object

  Correct Answer: BC

• Question 276:

  Suggest a feature that SFB Industries can enable to increase call deflection.

  A. Click--to--dial

  B. Email--to--Case

  C. Public Knowledge Base

  D. Live Chat

  Correct Answer: C

• Question 277:

  How can SFB Industries ensure that incoming cases are routed to the correct department based on the "Type" field on Cases?

  A. Enable case routing for agents

  B. Use Auto--response rules and Queues

  C. Create a workflow rule to assign users the correct case

  D. Use Assignment rules and Queues

  Correct Answer: A

• Question 278:

  How can you ensure that when people are entering State Country information it is standardised across the entire business?

  A. Build a validation rule that only lets the correct country/state name be entered.

  B. Make the relevant fields required on the page layout

  C. Enable State and Country picklists feature

  D. Install a third party AppExchange app

  Correct Answer: C

• Question 279:

  What is NOT a feature of CRM Content Packs?

  A. A content pack can contain a collection of related documents

  B. A content pack can include any file from inside CRM content

  C. If individual documents are updated the content pack can also be updated

  D. CRM Content requires a feature license,

  Correct Answer: D

• Question 280:

  The administrator for SFB Industries would like to deploy a custom object and fields to an unrelated Org. What is the best way to do this using declarative functionality?

  A. Change Sets

  B. Force.com IDE

  C. Unmanaged package

  D. Force.com Migration Tools

  Correct Answer: C