Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 341:

  If using the Salesforce Data Loader, you need to use your username, password and: Select one:

  A. Security Token.

  B. A one-time password.

  C. A CAPTCHA.

  D. A security key.

  Correct Answer: A

• Question 342:

  Management tracks open cases per hour, per day and per week to ensure they have enough staff. What kind of report they need?

  A. Matrix Report

  B. Analytical Snapshot

  C. Summary Report

  D. Joined Report

  Correct Answer: B

• Question 343:

  The best practice when creating Profiles is to: Select one:

  A. Edit one of the existing built in profiles.

  B. Use one profile for all users.

  C. Start with a blank profile and customize it to what you need.

  D. Clone one of the built in standard profiles that is close to what you need

  Correct Answer: D

• Question 344:

  What must be considered in Communities for internal and external users. External users are using chatter. Choose two answers.

  A. New Users should use Customer portal and partner portal instead of community

  B. External and Internal users should be on different community

  C. You need to enable Chatter

  D. Use Ideas, QandA

  Correct Answer: CD

• Question 345:

  A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will add the name of the Account to the opportunity name

  A. Use Apex trigger to add the Account name to the Opportunity name

  B. Use validation to update the field

  C. Create a workflow field update to concatenate Account name and Opportunity name

  D. Use Rollup Summary field to concatenate

  E. Create Approval process to add account and opportunity

  Correct Answer: C

• Question 346:

  What are some of the limitations of Service Entitlements? Choose three answers.

  A. Up to 1,000 entitlement processes can be created with up to 10 milestones each.

  B. Entitlement processes do not apply to cases created via web-to-case or email-to-case unless you create some custom code to add them.

  C. Once activated and applied to a case, milestone actions cannot be updated or deleted.

  D. Up to 100 entitlement processes can be created with up to 10 milestones each

  Correct Answer: ABC

• Question 347:

  Knowledge Articles are classified into which structure to make searching easier?

  A. Articles -> Groups

  B. Record Types -> Categories

  C. Categories -> Groups

  D. Groups -> Categories

  Correct Answer: D

• Question 348:

  Salesforce Communities replace the functionality that you may have previously read about (obsolete products): Select one or more:

  A. Account Portals

  B. Customer Portals

  C. Partner Portals

  D. Service Portals

  Correct Answer: BC

• Question 349:

  What should an administrator consider when moving approval processes using a change set?

  A. Change sets do not include the order of active approval processes from the source organization

  B. The Unique Name of approval process is not allowed to be changed once deployed in the target organization

  C. Custom fields on standard objects will need to be manually added in target organization

  D. Change sets do not include the approval and rejection actions from the source organization

  Correct Answer: D

• Question 350:

  Which of the following are current limitations of Salesforce Knowledge? Choose three answers.

  A. You can have up to 100 groups in each category.

  B. You can have up to 100 categories in each group.

  C. You can define up to 5 category groups with only 3 active at any time.

  D. You can define up to 5 category groups.

  E. You can define up to 50,000 articles in total.

  Correct Answer: BCE