Salesforce Salesforce Certifications ADVANCED-CROSS-CHANNEL Questions & Answers

• Question 31:

  Decision split using contact data not working, myorders DE with 1 to many relationship configured in attribute group. What questions you need to ask to troubleshoot. Select multiple

  A. Are u using attribute to attribute comparison.

  B. Is there any spelling mistake in your contact attributes.

  C. Are there any eligible matching orders for that particular contact

  Correct Answer: A

• Question 32:

  When are customers eligible to be send a message in STO(when customer will engage then its sent)

  A. immediately when the STO activity arrives

  B. Within the first minute of next hour.

  C. with the next hour

  D. At the hour user engages Within the next 24hours

  Correct Answer: D

• Question 33:

  In beacon message, what does the field limit number of messages for a device' control?

  A. send only particular number of messages in 24 hours

  B. send only particular number of messages in a week

  C. send only particular number of messages in 72hrs

  D. send not more than particular number of messages in a active period.

  Correct Answer: D

• Question 34:

  Select features Einstein content selection, Select 2

  A. Uses open time email content

  B. Content selection based on business rules

  Correct Answer: AB

• Question 35:

  What is true about SMS keywords other than HELP and STOP?

  A. keywords in parent business unit are automatically available to all child business units

  B. keywords in child business unit can be shared between other child business units

  C. keywords in parent or child business unit are available only in that business unit

  D. keywords in parent business unit can be shared to any child business units

  Correct Answer: C

• Question 36:

  send multiple emails over a period of 3 months with link to download mobile app. If link clicked then send app feature emails else same mails to download mobile app after every 3 days. How would you design this Multiple select?

  A. use journey with email activities and enagagement split activity

  B. use query activity to query _ click and use contact data in journey.

  C. use contact designer

  D. use Journey data and not contact data

  Correct Answer: AD

• Question 37:

  How frequently does Einstein Engagement Scoring updates to email?

  A. Email daily

  B. Mobile Weekly

  C. Model Monthly

  Correct Answer: B

• Question 38:

  How does social studio unify anonymous and known identities?

  A. Deterministic matching

  B. social networking

  Correct Answer: A

• Question 39:

  How dots social studio unify anonymous and known identities?

  A. Deterministic matching

  B. Placeholder

  Correct Answer: A

• Question 40:

  You are using replace inbox message feature. But your audience has changed and some of the contacts who received the first message do not exist. What would happen?

  A. the inbox message is replaced for all user.

  B. the inbox message is replaced only for users who do not exist:

  C. inbox message Is replaced for users who read the first message.

  D. Inbox message is replaced for existing usef s and deleted for users who do not eixist.

  Correct Answer: D