Which three options are available when customizing a report? (Choose three.)
A. Summarize fields
B. Add a filter
C. Add a grouping
D. Add a gauge component
E. Schedule a refresh time
In which two ways should Knowledge articles be used? (Choose two.)
A. To display Salesforce Solutions
B. To display for customer self-service
C. To display Salesforce Answers
D. To resolve customer cases.
Universal Containers is having a quality control problem with one of its product lines. Which standard object can be used to track the extent of the problem?
A. Account
B. Case
C. Product
D. Opportunity
What does campaign influence allow a user to do?
A. View the entire campaign hierarchy.
B. Report on the campaigns that have contributed to an opportunity.
C. Summarize campaign member statistics on a campaign.
D. Adjust the percentage of influence each campaign has on an opportunity.
A user responsible for managing and creating campaigns is unable to create a new campaign, although the user's profile has the "Create" profile permission for Campaigns.
How should an administrator grant the correct access to the user?
A. Assign the user to the standard Marketing User profile.
B. Create a campaign sharing rule grant access to the user.
C. Grant the user delegated administration rights to campaigns.
D. Select the Marketing User checkbox on the user record.
When opening a case with Salesforce support, the case requestor is asked to include the Organization ID of the org with the issue.
Where in Salesforce Setup will an Administrator find the Salesforce Org ID?
A. My Domain
B. Setup Home
C. Org Details
D. Company Information
Universal Containers sells their products to wholesale partners and retail outlets. Each process has its own set of unique sales stages.
Which three features can an administrator customize for each opportunity stage? (Choose three.)
A. Quota
B. Probability
C. Product Family
D. Forecast Category
E. Type
What are two capabilities of the content delivery feature of Salesforce Content? (Choose two.)
A. Associate the content delivery with a Salesforce record.
B. Password protect content deliveries that contain sensitive data.
C. Customize the URL assigned to the content delivery.
D. Encrypt certain delivery files.
What are the Relative Dates in Report?
A. Today, Tomorrow, Yesterday, Last week
Which three features can automatically create a Case? (Choose three.)
A. SMS-to-Case
B. Lightning for Outlook
C. Process Builder
D. Email-to-Case
E. Web-to-Case
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