Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)
A. Case Feed
B. Workflow Email Alerts
C. Case Group
D. Case Comments
E. Events
What are three considerations when a user is importing data via Data Loader? (Choose three.)
A. Importing data into checkbox fields allows for use of TRUE/FALSE.
B. Field-Level Security access determines which fields will be visible.
C. Restricted picklists, a new picklist value will be ignored and the default value applied.
D. Validation rules do not execute when importing data.
E. Unrestricted picklist, a new picklist value will be applied but will not be added to the picklist.
Users are trying to create Opportunities and are receiving errors when populating a custom picklist field. When users select either of the values in the picklist, they receive different error messages above the field and are not able to save the Opportunities.
What is the likely cause of the error?
A. The users don't have access to the Large Enterprise Record Type.
B. There are contradicting validation rules on the picklist field.
C. The users don't have access to the picklist filed.
D. The two picklist values are unavailable to the Record Type.
Universal Containers (UC) has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?
A. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue/
B. Create Assignment Rules based on the picklist values to move Cases to a Queue.
C. Create an Escalation Rule entry for each picklist value and set to zero minutes.
D. Create Record Types for each picklist value and assign to each product team's profile.
Which two statements about products and price books are true? (Choose two.)
A. Price books that contain assets cannot contain products.
B. The standard and list price for a product can be listed in multiple currencies.
C. Products without a price are automatically added to the standard price book.
D. A product can have a different list price in different price books.
Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases do not meet the existing criteria should be assigned to Queue - World.
Which solution will satisfy this requirement?
A. Using a Trigger, change the owner of Cases outside the US to Queue - World.
B. In an Active Case Flow, change the name of the Queue to World.
C. In Case Support Settings, change Default Case Owner to Queue - World.
D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.
Sales Managers want to capture an additional email address for Contact records. Which field property will ensure the proper format?
A. Data Type
B. Default Value
C. Field-level Security
D. Validation Rule
Which circumstance will prevent a system administrator from deleting a custom field?
A. The field is used in a page layout.
B. The field is part of a filed dependency.
C. The filed is used in a workflow filed update.
D. The filed is used in a report.
The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires.
What should an administrator configure to meet this requirement?
A. Assignment rule
B. Workflow rule
C. Auto-response rule
D. Escalation rule
The Support team has asked the Administrator to create a guided process that allows the rep to use scripted screens to collect the appropriate information.
Which tool should the Administrator use?
A. Cloud Flow Designer
B. Approval Process
C. Workflow Rule
D. Process Builder
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