A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers. What should the Community Cloud consultant use to personalise content based on the Community member persona? Select one or more of the following:
A. Visualforce Pages
B. Content Management
C. Custom Lightning Components
D. Audience Targeting
As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities. What is an efficient way to accomplish this? Select one or more of the following:
A. Use a shared Bootstrap CSS file in all of the Communities
B. Ensure that all Communities are only using standard Lighting Components
C. Create a standard theme that is used in all of the Communities
D. Ensure that all Community managers use the same CSS standards in all pages
Universal containers has the following requirements for its partner Community
-Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account
sales rep
-
The partner account executive is able to see all of the lead records visible to their team
-
The partner account sales rep is unable to see the lead records by other account sales reps, account
managers, or account executives
-
Partners want to give some Account sales reps access to Lead records owned by other Account sales
reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements? Choose 2 answers
Select one or more of the following:
A.
Enable super user access to contacts for users assigned to the Account sales rep role
B.
Enable super user access in Community Management
C.
Enable super user access in Community Settings
D.
Enable super user access to contacts for assigned users to the Account manager role
Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.
Which set of licence types will enforce username uniqueness across all Salesforce organisations and
Communities?
Select one or more of the following:
A. Lightning External Apps Plus and Lightning External Apps
B. Customer Community, CustoraCustomer Community Plus, and Lightning External Apps
C. Customer Community and Partner Community
D. Partner Community and Lighting External Adds Plus
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:
-Partner users should only see Accounts and Cases that they have access to
-A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account
-
Partner users myst be able to collaborate within the private Groups of which they are members What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:
-
Partner users should only see Accounts and Cases that they have access to
-A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account
-Partner users myst be able to collaborate within the private Groups of which they are members
What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
A. Use Apex managed sharing on the Account and Case Object
B. Set External User Organisation-wide Defaults to Private on the Account and Case Object
C. Configure an Owner-based Sharing Rule on the Account and Case Object
D. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object
The Universal Containers marketing department has approved a digital experience concept. The CTO has
specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build the
Community?
Select one or more of the following:
A. Tabs + Visualforce Community
B. Salesforce Sites
C. Koa or Kokua Community template
D. Lightning Community
Universal Containers has recently launched a Lightning Community for customers and partners. Internal
teams have created Knowledge articles about company products and partner onboarding. How should the
Community Cloud consultant assign Topics so articles can be found easily on the Community.
Select one or more of the following:
A. Assign articles directly to Navigational Topics
B. Assign Data categories to Chatter profiles and map to Topics
C. Assign Topic categories to articles
D. Assign Data categories to articles and map to Topics
Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site? Select one or more of the following:
A. Create an object page
B. Clone a standard page
C. Clone an object page
D. Create a standard page
A global non-profit organisation (NPO) needs to build a Community for managing disaster relief efforts.
The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each
region, the Community will be customised to have regional branding and theme with new pages and
components.
Which option should the Community Cloud Consultant consider first to meet these requirements? Select
one or more of the following:
A. Salesforce Tabs + Visualforce template
B. Build Your Own template
C. Non-Profit Success Pack template
D. Help Center template
Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?
A. Consolidate work into WordPress and use CMS Connect in the Community
B. Use the native Content Transformation tool to convert the resources into Knowledge articles
C. Create Knowledge articles that link to the relevant documents in both systems
D. Use CMS Connect to bring both sets of resources into the Community
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