Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?
A. Subscribe to an RSS feed about Questions and posts
B. Subscribe to Questions and posts
C. Follow users associated with Questions and posts
D. Subscribe to Topics associated with Questions and posts
Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace? Select one or more of the following:
A. Upload a logo image file in Login and Registration
B. Specify a new Community login page that uses the logo
C. Reference the logo design token in the CSS editor page
D. Use a login Flow component to display a logo splash screen
Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:
-Support encryption at rest
-Show decrypted data in the UX (user experience) to users with permissions
-
Encrypt all Community data
How should the Salesforce Administrator fulfil this requirement? Select one or more of the following:
A.
Install a third-party app from AppExchange to encrypt the data at rest
B.
Leverage Salesforce Shield to encrypt and decrypt all data at rest
C.
Encrypt data in portals, but not in Communities
D.
Create encrypted fields for Community data
How can the Administrator meet this requirement?
Select one or more of the following:
A. Enable Knowledge and Articles
B. Enable Entitlement and Milestone
C. Enable Case Escalation rules
D. Enable question-to-case functionality
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register. How should a Community Cloud consultant accomplish this task? Select one or more of the following:
A. Use data loader to export contacts and insert as Community users
B. Use the Data Import Wizard to create users from contacts
C. Enable Person Accounts and set the accounts as Community users
D. Use the Salesforce Community user API to create users from contacts
Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil
this requirement?
Select one or more of the following:
A. Update the setting to Public Visibility for all Community pages
B. Enable "Give access to public API requests on Chatter"
C. Update the setting to "Allow access without login"
D. Enable the "Public can access the community" checkbox
Universal Containers uses Customer Community licences. One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
A. Customer Community Plus
B. Lightning External Apps
C. High Volume Customer Portal
D. Portal Manager
What two things should the Salesforce Admin do to achieve this? Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members.
A. Find and install a Visualforce survey app from the AppExchange.
B. Create a new page, add the standard survey components, and publish.
C. Build custom Lightning survey components for the template.
D. Find and install a Lightning survey app from the AppExchange.
Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers
A. Create a custom Lightning component for Reputation and add it to the home page.
B. Configure Reputation points and levels in the Community Management console.
C. Add a Visualforce Reputation Leaderboard component.
D. Add the Reputation Leaderboard component to a page in the Community.
E. Enable Reputation in the Community.
Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.
A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.
B. Make sure customers are not members of other Salesforce Communities.
C. Test the Community for member activity, including cases and articles.
D. Formalize the member registration process, including automating the account assignment orperson account creation.
E. Performance test the Community with a large number of members with increased activity.
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