Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.
B. Create a customer survey using custom Lightning components and add it to the homepage.
C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
D. Enable the article voting property on the Article Content component in the article detail page in
Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.
A. Choose Login to the Community as a User from the contact record in Salesforce.
B. Select the Community from the global header as an internal user.
C. Preview the Community as a specific Community user in the preview mode of the Community builder.
D. Log in as a customer to the Community with a Test customer login.
E. Select a Customer user record and select the Login option.
A Community has two types of users:
-External users who can belong to multiple Communities.
-
Internal users who belong to one or more Communities.
Which two features allows both user groups to navigate between each Community? Choose 2 answers.
A.
Mobile Administration.
B.
Global Header.
C.
Community URL.
A Salesforce Admin needs to build a self-service Community. Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.
A. Configure a search for articles and discussions in the Community.
B. Gather branding assets, including images and logo for the Community.
C. Create email templates to be used in the community.
D. Add discussions on topics that can be published in the Community.
Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.
How should a Salesforce Admin perform this task?
A. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.
B. Uncheck the option Allow Duplicates in Salesforce in Community Management.
C. Create a validation rule to prevent duplicates and show an error message.
D. Develop a batch process that will delete duplicate contacts in the Community and reassign users
Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members. Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.
A. Assign the "Moderate Communities Feeds" permission to these members.
B. Activate a moderation rule for certain members.
C. Assign the "Moderate Communities Files" permission to these members.
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported for this Community?
A. Site.com Studio
B. Community Builder
C. Force.com Sites
D. Community Settings
Universal Containers needs to announce their upcoming Annual Conference to all members of their
Customer Community.
In which two ways should this be set up? Choose 2 answers.
A. In the Community Workspaces, target all Recommendations to a new Audience Type.
B. In Community Builder, add the Featured Recommendations Component to the page.
C. In the Community Workspaces, create the Recommendation.
Universal Containers build a Community on the Customer Service (Napili) Template. The Salesforce Admin customised a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version.
What is the status of the custom Lightning components on the page after the upgrade?
A. The Lightning components are on the page, but will NOT load until the Community is published.
B. The Lightning components are NOT on the page, but are available in the Community Builder
C. The Lightning components are neither on the page nor in the Community Builder
Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.
-The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.
-Customer users only need to see their orders in the Community.
-Orders are currently public read-only.
-
Customer users need to access fields that are already part of the existing integration.
What two things should the Salesforce Admin do to meet these requirements? Choose 2 answers
A.
Leverage existing integration with the legacy System.
B.
Create a new integration with the Legacy System for customer users.
C.
Update the customer user Profile and give them the "View all" permission on the integration object.
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