Universal Containers builds a Community on the Customer Service (Napili) Template. The Community
Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing
object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?
A. Edit the object page, add the components, and publish.
B. Create an object page, add the components, and publish.
C. Install the collaboration Lightning app, add the app components to the page, and publish.
Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.
What should Salesforce Admin do to fulfill this request?
A. Set the Opportunity tab as the first tab in the selected tabs in Community Management.
B. Configure Opportunity as the default landing page in Community Settings in Setup.
C. Enable the Opportunity page as the landing page on the Community user guide.
A Salesforce Admin enables "Allow Members to Flag" in Community Management. Which two content types can member flag as inappropriate? Choose 2 answers
A. Articles
B. Files
C. Posts and Comments
A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOT display in the Community.
What is the most likely cause of this issue?
A. Recommendation is NOT enabled for the community.
B. Members do NOT have permissions to see recommendations in the Community.
C. The page changes with the recommendation component have NOT been published.
D. NO recommendation exist for this Community.
Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.
The following are the requirements for their Community:
-Branding is limited to the logo and company colour palette.
-Chatter Groups will be used for private product collaboration.
-
Users should be able to submit a support case
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Users should be able to view invoice information (external object using Salesforce Connect)
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Users should be able to view order information (saved in the Standard Order object in Salesforce)
Which three requirements can be accomplished with the Customer Service (Napili) Template?
Choose 3 answers.
A. Branding is limited to the logo and company colour palette.
B. Chatter Groups will be used for private product collaboration.
C. Users should be able to submit a support case
D. Users should be able to view invoice information (external object using Salesforce Connect)
Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.
What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.
A. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.
B. Edit the Account record detail page, remove the components NOT needed, and publish.
C. Make a copy of the Account detail object, remove the components NOT needed, and publish.
D. Create a standard page, add the Account record detail component, and publish.
Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.
How should the Salesforce Admin troubleshoot this issue?
A. Create a Featured Topic in the Community Builder to display articles.
B. Check the Article type permissions on the Guest User profile.
C. Create a new data category specifically for Guest Users to display articles.
Universal Containers recently rolled out a Community to their partners.
The internal sales team has the following requirements for internal users:
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Ability to support the addition of 50 new partners every month.
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Ability to pass leads to the partners.
-Continue to have access to the leads after transfer to partners.
-Access to the opportunity when the partner converts the lead.
-Leads should be visible to only the partner who is working on the lead; other partners should NOT have access to the lead.
Which sharing option should the Salesforce Admin choose to meet the requirement for internal users?
A. Create a sharing rule to share leads and opportunities to internal users.
B. Use sharing sets to share leads and opportunity to internal users.
C. Create a public group and include partners and share records to the public group using sharing rules.
Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.
What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?
A. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.
B. Make the article detail page available for unauthenticated access to help customers view articles without login.
C. Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.
D. Create custom Community pages with components for Knowledge articles and make them
Universal Containers has built Visualforce pages for the bid process with integration to their on- premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.
Community members should be able to:
-Search and find articles on standard operating procedures.
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Submit invoices and receive status updates.
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Submit bids and receive updates.
How should the Salesforce Admin build this Community?
A. Build a community in the external website and integrate with Salesforce for bid processes and other information.
B. Provide access to the internal Salesforce org and limit access by profiles.
C. Select the Site.com Template with the Navigation menu for invoices and bid processes.
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