IBM WebSphere C9550-275 Questions & Answers

• Question 11:

  During process discovery, the business subject matter experts (SMEs) make the following statement about how the process starts: "Today, our users access the database that stores new orders and copy that information manually onto a request form. This form is passed from one participant to another during the process. In our future state, we would like IBM Business Process Manager V8.0 to connect to the database directly, so that we don't have to manually create our request forms." The IT representatives from the client indicate that this should be possible. How should the BPM analyst respond to this?

  A. Defer this discussion for the BPM developers.

  B. Gather all the technical details for this integration.

  C. Capture that the process should start systematically and identify high level inputs to the process.

  D. Inform the business SMEs that this is not possible as the process must start with a Human Task.

  Correct Answer: C

• Question 12:

  A company needs to improve their hiring process and has requested a BPM analyst to define a future state process. After analyzing the current state process, the BPM analyst found many opportunities for improvement which could lead this initiative into a 5 year project. How should the BPM analyst map the future state process?

  A. Map a short term process which includes only low effort opportunities.

  B. Map one single process which includes all improvement opportunities.

  C. Build a short term and a long term future state process road-map through prioritization of the opportunities.

  D. Build a roadmap of processes for all releases in the next 5 years by categorizing the opportunities into individual releases.

  Correct Answer: C

• Question 13:

  A BPM analyst is modeling the process for acquiring an account. During an interview with the customer service supervisor, the BPM analyst was provided with a Responsible, Accountable, Consulted, Informed (RACI) chart that had been created with the key roles and activities in the process.

  

  The BPM analyst used the contents of the RACI chart to fill in the Details fields in Blueworks Live for the activity "Enter Application". According to the RACI chart for the activity "Enter Application", who is the Participant?

  A. Customer Service Agent

  B. Customer Service Supervisor

  C. Customer Relations Advisor

  D. Customer Account Manager

  Correct Answer: A

• Question 14:

  A BPM analyst has been asked to define the metrics for a process. What is the correct sequential order for determining metrics?

  A. 1. Goals

  2.

  Enabled Decisions and Decision Makers

  3.

  Tracked Data and Key Performance Indicators (KPIs)

  4.

  Scoreboards, Reports, and Service Level Agreements (SLAs)

  B. 1. Enabled Decisions and Decision Makers

  2.

  Goals

  3.

  Tracked Data and Key Performance Indicators (KPIs)

  4.

  Scoreboards, Reports, and Service Level Agreements (SLAs)

  C. 1. Goals

  2.

  Enabled Decisions and Decision Makers

  3.

  Scoreboards, Reports, and Service Level Agreements (SLAs)

  4.

  Tracked Data and Key Performance Indicators (KPIs)

  D. 1. Enabled Decisions and Decision Makers

  2.

  Goals

  3.

  Scoreboards, Reports, and Service Level Agreements (SLAs)

  4.

  Tracked Data and Key Performance Indicators (KPIs)

  Correct Answer: A

• Question 15:

  During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda in addition to the following? 1. Prepare workshop participants.

  2. Introduce BPM. 3. Identify business case overview. 4. Determine business impact.

  A. 5. Implement the business process.

  6.

  Develop the use cases.

  7.

  Discuss findings and proposed solution.

  B. 5. Document the business process inventory and roadmap.

  6.

  Develop the solution approach.

  7.

  Discuss detailed estimates.

  C. 5. Document the business process.

  6.

  Develop the solution approach.

  7.

  Discuss findings and proposed solution.

  D. 5. Demonstrate the business process playback.

  6.

  Develop the use cases.

  7.

  Discuss findings and proposed solution.

  Correct Answer: C

• Question 16:

  During the discovery phase of a BPM project, the BPM analyst is supposed to define the goal for the process. Which goal of a car company follows the guidelines of the Specific Measurable Achievable Relevant Time-bound (SMART) acronym?

  A. Increase production of car parts by July 31, 2014.

  B. Increase the quality of North American cars by 5% in 2 weeks.

  C. Reduce coal emissions in European car factories by 10%.

  D. Reduce fuel economy for newly released cars from 30 km/hr to 45 km/hr by August 31, 2016.

  Correct Answer: D

• Question 17:

  A company needs to improve their hiring process and hired a BPM analyst to map the current state. What is the first thing the BPM analyst should do while constructing a discovery map? Identify the:

  A. Value-Add activities.

  B. sub processes within the hiring process.

  C. start and end points of the hiring process.

  D. activity where the maximum problems lie.

  Correct Answer: C

• Question 18:

  A company needs to improve their hiring process and hired a BPM analyst to map the current state. During the discovery session, the business subject matter experts (SMEs) indicate to the BPM analyst that the hiring request is reviewed by both the human resource admin and the human resource manager. How should the BPM analyst document the participant role for this activity?

  A. Assign the admin as the participant since the admin is paid less.

  B. Assign the manager as the participant since the admin reports to the manager.

  C. Break the "Review" task into separate tasks and define who does what.

  D. Pick either the admin or the manager and assign the "Review" task to that role.

  Correct Answer: C

• Question 19:

  A company needs to improve its hiring process and hired a BPM analyst to map the current state. During the process discovery session, the team identifies that the process steps to review the "hiring" request are the same as the process steps to review a "promotion/pay rise" request. What element should the BPM analyst use to map the activities needed for the review of the "hiring" request in Blueworks Live?

  A. A sub-process.

  B. A different color.

  C. A linked process.

  D. A separate milestone.

  Correct Answer: C

• Question 20:

  Which kind of change is considered a business level change as opposed to a cultural level change?

  A. Increase transparency

  B. Strengthen accountability

  C. Eliminate unnecessary work

  D. Improve collaboration across boundaries

  Correct Answer: C