IBM WebSphere C9550-275 Questions & Answers

• Question 31:

  A BPM analyst is mapping a Mortgage Loan Approval Process. When the applicant requests a loan, the Loan officer must start the credit check, employment check and background check at the same time.

  How should the BPM analyst map this process?

  

  A. Exhibit A

  B. Exhibit B

  C. Exhibit C

  D. Exhibit D

  Correct Answer: B

• Question 32:

  A BPM analyst needs to make a change to the connections in the following process diagram. The order of activities needs to be changed so that "Grind Beans" is followed by "Brew Coffee". "Heat Milk" will come last after "Brew Coffee".

  

  How should the BPM analyst make this change to the connection?

  A. Click on the "Brew Coffee" activity and drag it onto the connection between "Grind Beans" and "Heat Milk"

  B. Click on the "Grind Beans" activity and drag it onto the connection between "Heat Milk" and "Brew Coffee"

  C. Click on the connection between "Heat Milk" and "Brew Coffee" and drag the connection arrow to "Grind Beans"

  D. Click on the connection between "Grind Beans" and "Heat Milk" and drag the connection arrow to "Brew Coffee".

  Correct Answer: A

• Question 33:

  A BPM analyst is working with a facilities manager to map out a process that lists the responsibilities of the facilities manager.

  In the event of a damage to a building, the facilities manager must take the following actions.

  -

  If the damage is caused by fire, the facilities manager must immediately call the fire service.

  -

  If there is anyone injured, the facilities manager must immediately call the nearby hospital ambulance

  service.

  -

  If the damage is greater than $5000, the facilities manager must notify the insurance agent immediately.

  -

  The facilities manager must always submit a damage report to the building manager within 1 week of the

  incident.

  How should the BPM analyst model this process?

  A.

  Exhibit A

  B.

  ExhibitB

  C.

  ExhibitC

  D.

  ExhibitD

  

  Correct Answer: C

• Question 34:

  The project manager needs assistance from the BPM analyst to determine the initial level of effort for processes in a process inventory. For each process, the BPM analyst should provide a list of process details that include:

  A. Process Owner, Short Description, Size and Complexity, Milestones

  B. Process Owner, Short Description, Size and Complexity, Risk and Pain

  C. Process Participants, Process Owner, Short Description, Milestones

  D. Process Participants, Process Owner, Short Description, Risk and Pain

  Correct Answer: B

• Question 35:

  During discovery, a process owner presents the BPM analyst with over 350 Key Performance Indicators (KPIs) determined by executive management based on the goals of the company. What action should the BPM analyst recommend to the process owner?

  A. Use all of the KPIs in the process, since they are all relevant to the different business units of the company.

  B. Use all of the KPIs in the process, since the executive team is expecting them to be implemented.

  C. Use only the KPIs in the process that support the ability to make decisions, since these are actionable.

  D. Use only the KPIs in the process that are time-based, since a primary business concern is time.

  Correct Answer: C

• Question 36:

  A company needs the BPM analyst to provide a business value and impact assessment to only proceed with processes that align with their corporate strategy. The company's corporate strategy is to begin with small quick win pilots that require low effort and low impact and then scale to large programs that are low effort and high impact.

  

  In the exhibit below, which quadrants contain the processes the BPM analyst should recommend?

  A. Top right, top left

  B. Top right, bottom right

  C. Bottom right, top left

  D. Bottom left, top left

  Correct Answer: D

• Question 37:

  A project manager asks a BPM analyst to assist with defining a business case for a company based on their goals and objectives. What are key components to include in support of a business case?

  A. 1. Establish critical success factors

  2.

  Identify Key Performance Indicators (KPIs)

  3.

  Identify business pain points

  4.

  Calculate Return on Investment

  B. 1. Establish critical success factors

  2.

  Complete Playback 1 retrospective notes

  3.

  Develop coaches from the future process

  4.

  Calculate Return on Investment

  C. 1. Identify system integrations

  2.

  Run Process Optimizer Reports

  3.

  Identify business pain points

  4.

  Calculate user story points

  D. 1. Complete Playback 1 retrospective notes

  2.

  Identify Key Performance Indicators (KPIs)

  3.

  Develop coaches from the future process

  4.

  Calculate user story points

  Correct Answer: A

• Question 38:

  The Human Resource (HR) Department wants to improve 4 of their processes using Business Process Management Software (BPMS).

  The 4 processes are:

  1.

  Recruitment

  2.

  New Hire Orientation

  3.

  Benefits Enrollment

  4.

  Performance Evaluation.

  The Human Resource (HR) Department has a limited budget and is pressured from head office to provide value to the business as soon as possible.

  

  The BPM analyst worked with the HR team and completed the effort impact matrix for these 4 processes in order to identify a suitable process candidate Based on the Exhibit, which process should the BPM analyst recommend?

  A. Recruitment

  B. New Hire Orientation

  C. Benefits Enrollment

  D. Performance Evaluation

  Correct Answer: B

• Question 39:

  The Human Resources department has pre-selected 4 processes as candidates for BPM Implementation. They think all these 4 processes have equal business value. They hire a BPM analyst to identify 1 process for BPM Implementation. What questions must the BPM analyst ask in order to identify a process for implementing BPM.

  A. 1. Does the process change frequently?

  2.

  Are tasks being communicated informally through emails and phone calls?

  3.

  Does this project have enough IT challenges?

  4.

  Does the process integrate with at least 3 systems?

  B. 1. Does the process change frequently?

  2.

  Are tasks being communicated informally through emails and phone calls?

  3.

  Is the same data entered multiple times into multiple systems?

  4.

  Is there poor visibility into process performance?

  C. 1. Does the process integrate with at least 3 systems?

  2.

  Are tasks being communicated informally through emails and phone calls?

  3.

  Is the same data entered multiple times into multiple systems?

  4.

  Is there poor visibility into process performance?

  D. 1. Is there poor visibility into process performance?

  2.

  Does the process have ad-hoc events?

  3.

  Is the same data entered multiple times into multiple systems?

  4.

  Does this project have enough IT challenges?

  Correct Answer: B

• Question 40:

  The project manager needs assistance from the BPM analyst in building a process roadmap. What tool should the BPM analyst use to create a detailed list of areas of opportunity?

  A. A Prioritization Matrix

  B. A Root Cause Analysis Matrix

  C. A Business Value Add Analysis Matrix

  D. A Failures Mode Effect Analysis (FMEA) Matrix

  Correct Answer: A