A new employee just started working with a company and only received their laptop in week 4.
The BPM analyst investigated the cause:
-Equipment was not ordered until week 2
-
The manager did not complete the new hire checklist.
-
The manager did not know how to access the checklist.
- No one communicated to the manager how to access the checklist.
-No communication plan for the on-boarding process.
- The root cause of the initial problem was that no one communicated to the manager there was a checklist.
Which tool did the BPM analyst use in order to find out the root cause?
A. 5 Whys
B. 5 Whats
C. 5 Whens
D. 5 Whos
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