Salesforce Salesforce Certifications CERTIFIED-BUSINESS-ANALYST Questions & Answers

• Question 121:

  The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.

  What did the business analyst fall to do during sprint planning'?

  A. Prioritize the sprint backlog with stakeholders

  B. Calculate the sprint capacity correctly

  C. Create a burndown list of sprint tasks

  Correct Answer: A

  According to the Salesforce Business Analyst Certification Prep, the business analyst's role in sprint planning is to prioritize the sprint backlog with stakeholders1. The BA should ensure that the most important and valuable user stories are selected for the sprint, based on the business needs and expectations1. The BA should also communicate the sprint goals and scope to the stakeholders and get their buy-in1. In this scenario, the BA failed to prioritize the sprint backlog with the marketing team, resulting in their dissatisfaction with the deliverables. References: Salesforce Business Analyst Certification Practice Quiz and Sample Questions, Cert Prep: Salesforce Business Analyst

• Question 122:

  The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints

  What should the BA do next?

  A. Organize requirements.

  B. Validate requirements.

  C. Prioritize requirements.

  Correct Answer: C

• Question 123:

  Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account page layout for the project is missing. The client is eager to begin its UAT.

  What should the BA do to address the issue?

  A. Make the page layout change directly in UAT so the client can begin testing.

  B. Log a defect for the page layout change and discuss it with the DevOps team.

  C. Ask the project manager to reschedule UAT until after the defect is resolved

  Correct Answer: B

  The business analyst should log a defect for the page layout change and discuss it with the DevOps team to address the issue of one of the minor changes to the Account page layout for the project being missing. A defect is an error or flaw in an application that causes it to deviate from its expected behavior or result. Logging a defect for the page layout change can help document the issue, its impact, and its priority, and assign it to someone responsible for fixing it. Discussing it with the DevOps team can help understand why the change was missing, how it can be resolved, and when it can be deployed. Making the page layout change directly in UAT so the client can begin testing is not a good option because it would bypass the development process, create inconsistency among environments, and introduce potential risks or errors. Asking the project manager to reschedule UAT until after the defect is resolved is not a good option because it would delay the testing schedule, impact the project timeline, and reduce customer satisfaction. References: https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptance-testing

• Question 124:

  The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.

  Which approach should a business analyst take to begin this process?

  A. Partner with Salesforce account executives to complete discovery.

  B. Schedule a meeting with stakeholders and create a journey map.

  C. Develop the project plan and finalize the release date.

  Correct Answer: B

  The approach that the business analyst should take to begin this process is to schedule a meeting with stakeholders and create a journey map. A journey map is a tool that creates a visual representation of the steps or stages that a user goes through when interacting with a system or solution. A journey map helps to understand and document the user's experience, needs, goals, pain points, emotions, and touchpoints across their entire lifecycle. A journey map also helps to identify any gaps or opportunities for improvement or innovation in the user journey. The business analyst should schedule a meeting with stakeholders and create a journey map by asking questions, collecting feedback, drawing diagrams, and validating information. Scheduling a meeting with stakeholders and creating a journey map helps to begin this process by engaging and involving them in defining and designing the new client onboarding process. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery

• Question 125:

  The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.

  Which principle of Agile methodology does this violate?

  A. Sprint retrospective

  B. Definition of done

  C. Iterative development

  Correct Answer: B

  This answer states that violating the definition of done is the principle of Agile methodology that this situation violates for completing UAT of a solution at Universal Containers. Agile methodology is an approach to software development that emphasizes delivering value to customers in short iterations or sprints, and responding to changing requirements with flexibility and collaboration. Definition of done is a criterion or a checklist that specifies when a user story or a task is considered complete and ready for deployment or delivery. Violating the definition of done means that the BA accepts a user story or a task as done without ensuring that it meets all the quality standards or acceptance criteria agreed upon by the project team. References: https://trailhead.salesforce.com/en/content/learn/modules/agile-basics/agile-basics-done

• Question 126:

  Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.

  Which key principle should a business analyst follow to help prioritize feature requests from various business units?

  A. Give priority to the earliest requested dates.

  B. Find and install a backlog grooming app from AppExchange.

  C. Define roles, responsibilities, and processes.

  Correct Answer: C

  The business analyst should define roles, responsibilities, and processes to help prioritize feature requests from various business units. This will help to establish clear expectations, communication channels, and decision-making criteria for the project. The business analyst should not give priority to the earliest requested dates, as this may not reflect the business value, urgency, or feasibility of the feature requests. The business analyst should also not find and install a backlog grooming app from AppExchange, as this may not address the root cause of the prioritization problem, and may introduce additional complexity and cost to the project. References: Collaboration with Stakeholders, Get Started with Salesforce Business Analyst Certification Prep, Cert Prep: Salesforce Business Analyst

• Question 127:

  Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of Its Sales Cloud instance. NTO has previously implemented a complex security solution with organization-wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (BA) for recommendations on how to proceed.

  Which aspect of a potential solution is most important for a BA to consider?

  A. User adoption

  B. Scalability

  C. System downtime

  Correct Answer: B

  This answer considers scalability as the most important aspect of a potential solution for NTO's security challenge. Scalability refers to the ability of a system to handle increased workload or demand without compromising performance or

  functionality. Since NTO plans to significantly grow its workforce, it needs a security solution that can accommodate more users, data, and features without compromising security or efficiency.

  References:

  https://trailhead.salesforce.com/en/content/learn/modules/security_basics/security_basics_intro

• Question 128:

  Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

  A. Identity Only

  B. Lightning Platform

  C. SSO License

  D. Salesforce License

  Correct Answer: A

  Identity Only is the Salesforce standard license that can be given to someone who need access only identity services, such as single sign-on (SSO). Lightning Platform, SSO License, and Salesforce License are not valid standard licenses in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htmandtype=5

• Question 129:

  Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.

  Which process should the BA follow to draft and finalize the requirements?

  A. 1. Review information from the discovery.

  2.

  Ask clarifying questions.

  3.

  Draft requirements.

  4.

  Share requirements with the technical so they can begin building.

  5.

  Create user acceptance criteria and test cases.

  B. 1. Review information from the discovery.

  2.

  Draft requirements.

  3.

  Ask clarifying questions.

  4.

  Draft user stories.

  5.

  Share user stories with the technical team so they can begin building.

  C. 1. Review information from the

  2.

  Ask clarifying questions.

  3.

  Draft requirements.

  4.

  Refine and confirm requirements.

  5.

  Prioritize which requirements will be included in the minimum viable product.

  Correct Answer: C

  This answer states that following these steps is the process that the BA should follow to draft and finalize the requirements for implementing a new Service Cloud feature for Cloud Kicks. Reviewing information from the discovery means that the BA revisits the information or data that was collected during the discovery phase, such as business goals, stakeholder needs, pain points, opportunities, etc. Asking clarifying questions means that the BA seeks to understand and verify the information or data that was collected, and to resolve any ambiguities or conflicts among them. Drafting requirements means that the BA writes down the statements that describe what the solution must do or have to meet the business goals and stakeholder needs. Refining and confirming requirements means that the BA revises and validates the requirements with the stakeholders, and ensures that they are clear, concise, consistent, and complete. Prioritizing which requirements will be included in the minimum viable product means that the BA determines which requirements are essential or desirable for delivering a solution that provides value to the stakeholders, and which requirements can be deferred or excluded from the scope. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements

• Question 130:

  The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.

  What is the first step a business analyst should take to begin overhauling the Opportunity object?

  A. Understand the current business process.

  B. Configure stages in Salesforce.

  C. Create new reports and dashboards.

  Correct Answer: A

  The first step that the business analyst should take to begin overhauling the Opportunity object is to understand the current business process. This is because understanding the current business process helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. The business analyst should use techniques such as interviews, observations, surveys, or process mapping to understand how users currently use Salesforce opportunities and what challenges or gaps they face. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping