Salesforce Salesforce Certifications CERTIFIED-BUSINESS-ANALYST Questions & Answers

• Question 201:

  The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.

  During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?

  A. Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.

  B. Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.

  C. Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.

  Correct Answer: B

  User acceptance testing is end-user testing performed in a sandbox or test environment to verify that a project or enhancement works as intended, and what was originally requested is actually being delivered. To ensure that the solution fulfills the needs of the sales team, the business analyst should choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios. Subject matter experts are users who have extensive knowledge and experience with the business domain and processes. They can provide valuable feedback and insights on whether the solution meets their expectations and requirements. A sandbox is a copy of a production environment where users can test changes without affecting live data or users. Quality test data is data that is realistic, relevant, and representative of what users will encounter in production. Test cases are descriptions of specific scenarios or situations that users will perform with the solution. Test scripts are step-by-step instructions on how to execute each test case. References: https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptance-testing

• Question 202:

  A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.

  Which type of analysis is the BA performing?

  A. Enterprise Analysis

  B. Strategy Analysis

  C. Stakeholder Analysis

  Correct Answer: B

  Strategy analysis is the process of identifying and evaluating the risks and benefits of a proposed solution, as well as its alignment with the business goals and objectives. A business analyst performs strategy analysis to understand the

  impact of a solution on the project timeline, budget, scope, quality, and stakeholders.

  References:

  https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/perform-strategy-analysis

  https://www.iiba.org/standards-and-resources/babok/strategy-analysis/

• Question 203:

  Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to Identify which stage in the sales process the industry standard due-diligence should be embedded.

  What should the BA do to meet the requirement?

  A. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.

  B. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.

  C. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.

  Correct Answer: A

  The best practice for identifying which stage in the sales process the industry standard due-diligence should be embedded is to develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.

  This practice helps to:

  Develop a process map as a base: This provides a visual representation of the sales process, showing the steps, inputs, outputs, roles, and decisions involved in each stage.

  Work with stakeholders to understand the trigger point: This helps to elicit feedback and insights from the stakeholders who are familiar with or affected by the sales process, and identify when or why the industry standard due-diligence is

  needed or required.

  Locate the stage: This helps to determine where in the sales process the industry standard due-diligence should be embedded, based on the trigger point and the business logic.

  References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/create-a-process-map

• Question 204:

  A business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the Salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large stories be broken down into smaller stories which will decrease the future level of effort for subsequent activities.

  Which activity will be mast impacted by breaking down the user stories?

  A. Estimation

  B. Defining the persona

  C. Acceptance criteria

  Correct Answer: C

  This answer states that estimation is the activity that will be most impacted by breaking down large user stories into smaller stories for implementing Experience Cloud at Cloud Kicks. Estimation is a process of predicting or calculating how much time, effort, or resources are needed to complete a user story or a task. Breaking down large user stories into smaller stories means that the BA divides a complex or vague user story into more manageable and specific user stories that can be delivered in a shorter time frame. Estimation is the activity that will be most impacted by breaking down large user stories into smaller stories because it helps the BA to reduce uncertainty and risk, increase accuracy and reliability, and facilitate planning and prioritization of user stories or tasks. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements

• Question 205:

  A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.

  Which technique should the BA use to create a compelling demo?

  A. Functional-requirements, code/configuration, run as user

  B. Storytelling-hero, challenge, helper, victory

  C. STAR method-situation, task, action, result

  Correct Answer: B

  In creating a compelling demo, the storytelling technique is highly effective. This approach involves framing the demo narrative around a hero (typically the end-user), presenting a challenge they face, introducing the solution (the Salesforce functionality) as the helper, and showcasing the victory, which is the successful resolution of the challenge through the implemented functionality. This technique engages the audience by making the demonstration relatable and showing the practical value of the solution in a real-world context. It emphasizes the impact of the features on the users' daily tasks and how it addresses their specific needs.

• Question 206:

  Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

  

  The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.

  Which work items should the BA prioritize with the remaining 16 hours of development capacity?

  A. US-4008 and US-4009

  B. US-4007 and US-4009

  C. US-4009 and US-4010

  Correct Answer: B

  The business analyst should prioritize US-4007 and US-4009 because they are the most critical work items. US-4007 is the work item that will allow customers to submit support tickets, and US-4009 is the work item that will allow customer

  service representatives to view and respond to support tickets. These two work items are essential for the MVP to be functional.

  US-4008 is a less critical work item because it will allow customers to track the status of their support tickets. This work item is important, but it is not essential for the MVP to be functional.

  US-4010 is the least critical work item because it will allow customers to rate the quality of customer service. This work item is important, but it is not essential for the MVP to be functional.

  In conclusion, the business analyst should prioritize US-4007 and US-4009 because they are the most critical work items. These two work items are essential for the MVP to be functional.

• Question 207:

  What is used to declaratively move metadata from one environment to another?

  A. Data Loader

  B. Change Sets

  C. Import Wizard

  D. Ant Migration

  Correct Answer: B

  Change Sets are used to declaratively move metadata from one environment to another in Salesforce. Change Sets are outbound sets of changes that can be sent from one Salesforce org to another using deployment connections. Data Loader, Import Wizard, and Ant Migration are not used to declaratively move metadata in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.changesets.htmandtype=5

• Question 208:

  Which of the salesforce app providers will be able to unlock a locked user with their phones?

  A. All of them.

  B. iOS (App Store)

  C. Only those that download the app from the App Exchange.

  D. Android (Google Play)

  Correct Answer: A

  All of the salesforce app providers will be able to unlock a locked user with their phones. The Salesforce app is available for iOS (App Store), Android (Google Play), and Windows 10 devices, and it allows users to unlock themselves using biometric authentication or a verification code sent to their email or phone number. References: https://help.salesforce.com/s/articleView?id=sf.mobile_app_unlock.htmandtype=5

• Question 209:

  Cloud Kicks (CK) Is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for its 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing silos between the manufacturing and delivery departments.

  Which planning approach should the ISA take to get buy-in from users?

  A. Recommend clear ownership for the platform and identify executive sponsors.

  B. Assign a team to start building a prototype of product functionality.

  C. Document user requirements from each department during discovery sessions.

  Correct Answer: C

• Question 210:

  The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment. The BA wants to leverage Universal Process Notation (UPN) to document the current process.

  What is one benefit of using UPN in this scenario?

  A. Complex processes can be documented with 20 or more activity boxes.

  B. A single activity box can answer Who, What, When, Why, and How.

  C. Key parts of a process can be easily identified by using different shapes.

  Correct Answer: B

  One benefit of using UPN in this scenario is that a single activity box can answer Who, What, When, Why, and How. UPN is a notation system that helps to create simple and clear process maps using activity boxes and arrows. An activity box represents a step or task in a process, and contains five elements: Who (the role or actor who performs the task), What (the name or description of the task), When (the trigger or condition that initiates the task), Why (the purpose or goal of the task), and How (the method or tool used to perform the task). By using a single activity box to answer Who, What, When, Why, and How, UPN helps to provide a concise and comprehensive view of each step or task in a process, and avoid confusion or ambiguity. The other options are either incorrect or irrelevant. Option A is incorrect because UPN recommends using no more than 10 activity boxes per process map to avoid complexity and clutter. Option C is irrelevant because UPN does not use different shapes to represent key parts of a process, but rather uses different colors to indicate different levels of detail. References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/understand-process-mapping