Salesforce Salesforce Certifications CERTIFIED-BUSINESS-ANALYST Questions & Answers

• Question 271:

  Cloud Kicks is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint is on the minimum viable product.

  Which requirement should the business analyst prioritize?

  A. Items chat are user-friendly features

  B. Items requested by the majority of users

  C. Items that are crucial to the business

  Correct Answer: C

  The minimum viable product (MVP) is the version of a product that has just enough features to satisfy early customers and provide feedback for future development. The MVP should focus on the items that are essential to the business value

  and goals, not on the items that are nice to have or preferred by some users. Therefore, the business analyst should prioritize the items that are crucial to the business over the items that are user-friendly features or requested by the majority

  of users. References:

  Certification-Business Analyst-Trailhead, under "About the Exam" Get Started with Salesforce Business Analyst Certification Prep, under "The Salesforce Business Analyst Certification"

  Cert Prep: Salesforce Business Analyst | Salesforce Trailhead, under "Get Started with Salesforce Business Analyst Certification Prep"

• Question 272:

  The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.

  Which activity would be most effective in helping the BA understand the sales process?

  A. Using live workshops to map out the sales process

  B. Asking stakeholders to complete a questionnaire

  C. Conducting individual interviews with stakeholders

  Correct Answer: C

  This answer suggests using live workshops to map out the sales process as the most effective activity for the BA to understand the sales process at CK. A live workshop is a collaborative session where the BA facilitates a group discussion with stakeholders or users to elicit information, generate ideas, or solve problems. A live workshop can help the BA map out the sales process by engaging participants in creating a visual representation of the process, identifying pain points and opportunities, and reaching a consensus on the current state. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-live-workshops-to-collaborate

• Question 273:

  Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"

  A. Profiles

  B. Salesforce characters

  C. Users

  D. Roles

  Correct Answer: C

  Users is the User Management term that is best described by this definition:

  "Record created to identify a new employee that starts accessing Salesforce". Profiles are User Management terms that define what users can do within an organization based on their job function and responsibilities. Roles are User

  Management terms that control data visibility and reporting hierarchy within an organization based on users' positions. Usernames are User Management terms that identify users when they log in to Salesforce. References: https://

  help.salesforce.com/s/articleView?id=sf.users_def.htmandtype=5

• Question 274:

  During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

  A. Financial, Technical, Operational

  B. Technical, Stakeholder, Enterprise

  C. Enterprise, Strategy, Stakeholder

  Correct Answer: C

  The types of analyses that a business analyst typically performs during the discovery phase of a Salesforce project are enterprise analysis, strategy analysis, and stakeholder analysis. Enterprise analysis is a technique that examines and evaluates the internal and external factors that affect a business or organization. It can help the business analyst understand the strengths, weaknesses, opportunities, and threats (SWOT) of a business or organization. Strategy analysis is a technique that defines and clarifies the goals, objectives, scope, and success criteria of a project or initiative. It can help the business analyst align the project or initiative with the vision and mission of a business or organization. Stakeholder analysis is a technique that identifies and evaluates the people who have an interest in or influence on a project or initiative. It can help the business analyst understand who are the key stakeholders, what are their roles and responsibilities, what are their needs and expectations, how they communicate and collaborate, etc. Financial analysis is a technique that assesses the costs and benefits of a project or initiative. It can help the business analyst justify or prioritize the project or initiative based on its return on investment (ROI) or net present value (NPV). Technical analysis is a technique that examines and evaluates the technical aspects of a project or initiative. It can help the business analyst understand the feasibility or complexity of a project or initiative based on its architecture or design. Operational analysis is a technique that analyzes and optimizes the processes and workflows of a business or organization. It can help the business analyst improve the efficiency or effectiveness of a business or organization based on its performance metrics or best practices.

• Question 275:

  During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".

  What should the business analyst do next?

  A. Explain to the customer that the workshop is focused on documenting requirements, rather than solutioning, and write down their pain points

  B. Write the user story: As a marketer, I need to track customer origin on Opportunity so that I can report on the ROI of our marketing efforts.

  C. Ask follow-up questions to determine if standard Salesforce functionality around Leads, Campaigns, and Opportunities could meet this need.

  Correct Answer: C

  When the marketing team expresses a need for a new field to track ROI, the BA should explore existing Salesforce functionalities before customizing. Salesforce provides robust features around Leads, Campaigns, and Opportunities that can potentially track marketing efforts and their outcomes. By asking follow-up questions, the BA can understand the specific requirements and assess whether these can be met with standard features, which is often more efficient and sustainable than adding custom fields. This approach aligns with Salesforce best practices of leveraging out-of-the-box functionality to meet business needs, ensuring system simplicity and maintainability.

• Question 276:

  The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.

  In which order should the BA arrange the three components of a user story?

  A. I want , as a , so that

  B. As a , I want , so that

  C. I want , so that , for a

  Correct Answer: B

  This is the correct order for arranging the three components of a user story. The first component is "As a ", which specifies the role or persona of the user who will benefit from the user story. The second component is "I want ", which describes the goal or feature that the user wants to achieve or use. The third component is "so that ", which explains the reason or value behind the goal or feature for the user. References: https://trailhead.salesforce.com/content/ learn/modules/user-story-creation/write-user-stories

• Question 277:

  The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.

  What should the BA tell the executive?

  A. Work will begin after executive approval is given.

  B. Work will begin in the next sprint.

  C. Work will begin when capacity becomes available

  Correct Answer: C

  The business analyst should tell the executive that work will begin when capacity becomes available. This is because Kanban is a development model that focuses on continuous delivery and flow of work, rather than fixed iterations or sprints.

  Kanban uses a visual board that shows the status of work items across different stages, such as backlog, in progress, done, etc. Work items are pulled from one stage to another when there is available capacity or demand, rather than

  according to a predefined schedule or plan. Work will not begin after executive approval is given or in the next sprint because these are concepts that are more relevant for other development models such as change set development or org

  development.

  References:

  https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-acceptance

  https://trailhead.salesforce.com/content/learn/modules/agile-development-with-scrum

• Question 278:

  Which users will be able to reset a Single Sign-On User Password?

  A. The SSO Manager

  B. Users above the SSO user in the role hierarchy.

  C. Only the Admin

  D. Admin and Users with the right permission sets.

  Correct Answer: C

  Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission. The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission. References: https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htmandtype=5

• Question 279:

  Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).

  What are benefits of ALM that the BA should share with the stakeholder?

  A. ALM provides processes and policies which help build apps more efficiently.

  B. ALM offers preview access to the three Salesforce Releases per year.

  C. ALM allows features to remain static and reduces incremental changes.

  Correct Answer: A

  One of the benefits of ALM that the BA should share with the stakeholder is that ALM provides processes and policies which help build apps more efficiently. ALM is a framework that defines and manages the stages and activities involved in developing, testing, deploying, and maintaining software applications. ALM helps to: Build apps more efficiently: ALM helps to streamline and standardize the development process, reduce errors and rework, improve collaboration and communication among team members and stakeholders, and ensure quality and consistency of the applications. Align with business goals and needs: ALM helps to ensure that the applications meet the requirements and expectations of the users and stakeholders, deliver value and benefits to the business, and support the business strategy and objectives. Adapt to changes and challenges: ALM helps to enable continuous feedback and improvement, incorporate new features and functionalities, address issues and risks, and leverage new technologies and innovations. The other options are either incorrect or irrelevant. Option B is incorrect because ALM does not offer preview access to the three Salesforce releases per year, but rather requires maintenance exams or modules to keep up with the releases. Option C is incorrect because ALM does not allow features to remain static and reduce incremental changes, but rather encourages iterative and agile development that embraces changes and enhancements. References: https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/understand-the-application-lifecycle

• Question 280:

  The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.

  There is a request for visibility into sales rep' pipeline so that can see their revenue.

  Which missing component is necessary to finish this user story?

  A. Who

  B. Why

  C. When

  Correct Answer: A