Universal Containers is moving their legacy Customer Relationship Management (CRM) system to salesforce sales cloud. What should the consultant recommend to ensure a successful implementation?
A. Review the current system with all levels of users to understand their requirements
B. Review the current system with executive management to understand their requirement
C. Review the current system with and configure sales cloud to work in the same way
D. Review the current system with IT management to understand their requirement
Universal Containers is planning to hire more sales representatives in response........growth. To optimize their sales impact, the sales management team wants to. ......What data should the sales management team consider when developing the. ....Choose 2 answers
A. Attributes need to segment and categorize customers
B. Number of currencies needed to support each sales territory
C. Distance between the customer headquarters and their sales representatives. ...
D. Average number of customers managed by a sales representative
Universal Containers contact center would like to measure and communicate case escalation rates to management. Which solution should a consultant recommend to meet this requirement?
A. Create a formula field on the case record to calculate percentage of escalated cases
B. Create a daily snapshot report of all cases and calculate percentage of escalated cases
C. Create a case report with a custom summary formula to calculate the percentage of escalated cases
D. Create a bucket field on a report to calculate the percentage of escalated cases
The Universal Containers contact Center offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two Reports should the contact center manager present to executive management? Choose 2 Answers
A. Number of cases created using Communities
B. Number of IVR inquires without agent involvement
C. Average call handle time by team
D. Number of cases closed by self-service users.
Universal Containers has noticed a sizeable decrease in the number of sales representatives who are meeting their quotas. What should be evaluated to determine the cause of this decline? Choose 2 answers:
A. Percent of converted leads per sales representative.
B. Comparison report of forecasts versus converted leads.
C. Activity history report on open and closed opportunities.
D. Trending report on won versus lost opportunities
A Consultant for Cloud Kicks notices that the Deploy date for the Sales Cloud project is also the same weekend of a Salesforce release.
What should the Consultant recommend?
A. Complete the project sooner and push before the Salesforce release
B. Let Cloud Kicks know that there is a Salesforce release and that it may take longer
C. Stop all work because the impact of the Salesforce release is unknown
D. Update the project plan for the following week and communicate the change
Sales representatives at Universal Containers log activities on accounts, contacts, and opportunities. The sales manager wants to create a report to see all activities on all of the accounts that the manager owns, including activities on contacts and opportunities. Which report should be recommended to the sales manager?
A. Activities report on accounts and contacts the manager owns
B. Activities report on accounts, contacts, and opportunities the manager owns
C. Activates report on accounts and opportunities the manager owns
D. Activities report on accounts the manager owns
The VP of Sales at Cloud Kicks wants to provide options to sales representatives for changing Account or Contract details for a created order.
Which two conditions should the Consultant consider to meet this requirement?
Choose 2 answers
A. The Currency associated with the Order can be different from the new contract
B. The Contract associated with the Order is also associated to the new Account
C. The Order should be in Draft Status
D. The price book associated with the Order is also associated to the new Account
A customer needs Chatter, a custom mobile layout, and custom branding for its mobile users. which solution should a consultant recommend?
A. Chatter for Mobile
B. Mobile Classic
C. Salesforce1
D. Custom mobile solution
What should you do before you enable communities for your organization? Choose 3 answers
A. Choose a domain name
B. Turn on the global header for users that need it
C. Review your security settings
D. Check you have the required licenses
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