Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 331:

  The Cloud Kicks sales team collaborates on Opportunities, which helps the team succeed and close more deals.

  What should the Consultant configure to allow contributing sales team members to share in the revenue from closed Opportunities?

  A. Add the Opportunities to a campaign.

  B. Add the contributors to the Opportunity's contact role related list.

  C. Create quick actions to create child Opportunities.

  D. Enable Opportunity Splits from Setup.

  Correct Answer: D

• Question 332:

  One business unit at Universal Containers has been using Service Cloud for several years. While migrating another business unit to the platform, a System Administrator incorrectly imported 200,000 case records, which created significant data corruption to existing records. The most recent data backup available is more than 90 days old. Which option should the Consultant recommend?

  A. Restore the data using the available backup

  B. Manually update the corrupt data to correct it

  C. Use Data Loader to delete the corrupt data

  D. Log a Data Recovery case with Salesforce Support

  Correct Answer: D

• Question 333:

  Service Reps at Universal Containers complain that the Case Feed in the Lightning Service Console has too many entries and is hard to use. Which option should a Service Consultant recommend to improve the Case Feed usability?

  A. Use Compact Case Feed to hide entries

  B. Case Feed Private Sharing to hide entries

  C. Use case feed Filters to organize entries

  D. Use Comments instead of Case Feed entries

  Correct Answer: C

• Question 334:

  Cloud Kicks has sales teams distributed across global regions, The direction from sales leadership is to define access based on region. For example, users within the region have access to regional dashboards, while the leadership team has access to global dashboards.

  What should the Consultant recommend to meet this requirement?

  A. Create one Dashboard folder for all regions for both sales and the leadership team with View access.

  B. Create Dashboard folders for each regional sales team and one Dashboard folder for leadership team.

  C. Create region-based sales groups, one leadership group, and one Dashboard folder with View access.

  D. Create Dashboard folder for all regions' sales team and one Dashboard folder for the leadership team.

  Correct Answer: C

• Question 335:

  Sales management at Universal Containers would like to track the following information:

  *

  Number of open opportunities in the current quarter by sales representative

  *

  Number of closed opportunities in the last quarter by sales representatives

  A.

  Create an analytic snapshot

  B.

  Create a joined report.

  C.

  Create a dynamic dashboard

  D.

  Create a summary report with cross filters

  What should a consultant recommend to meet these requirements?

  Correct Answer: B

• Question 336:

  Universal Container wants to measure the user adoption of their successful Sales Cloud implementation. Which key factors should be considered?

  A. Business performance

  B. Data quality

  C. Usage

  D. walang sagot huhu

  Correct Answer: D

• Question 337:

  Cloud Kicks has a private sharing model on Accounts. Account Executives need to ensure that Business Development Users can qualify marketing Opportunities on their accounts. There can be different Business Development Users for a given opportunity. Sales Management needs to be able to report on which Business Development Users are assigned to opportunities. What should the Consultant recommend to the Account Executives?

  A. Share Opportunities with Business Development Users by granting read access to Opportunities in their portfolio.

  B. Add Business Development Users as Account Team members with a role that grants Modify All access.

  C. Share Accounts with Business Development Users.

  D. Add Business Development Users as Opportunity Team members with a role that grants read/write access.

  Correct Answer: D

• Question 338:

  UC shares specific accounts with its partners and is considering the use of Salesforce to Salesforce to increase visibility and collaboration for deals managed through its partner channel. The company's key partners also currently use Salesforce. What should be considered for this implementation? Choose 2 answers

  A. Partners can see all opportunities created by Universal Containers on shared accounts.

  B. Universal Containers can report on shared opportunities managed by partners.

  C. Partners will be able to see all Chatter feeds on shared opportunities.

  D. Partners can create and share opportunities associated to shared accounts.

  Correct Answer: BD

• Question 339:

  Cloud Kicks has purchased a list of prospects and wants sales representatives to begin to contact and measure the Return Of Investment (ROI) of the people in the purchased list. Which solution should the Consultant recommend?

  A. Import the list as new leads using the import wizard.

  B. Create a campaign for this list, import the list as leads, and add them to the campaign.

  C. Create a new custom object for purchased leads.

  D. Import the list as new leads and update the lead source to "Purchased Lead".

  Correct Answer: B

• Question 340:

  What actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? Choose 2 answers

  A. Create scheduled dashboard to be sent weekly to all stakeholders.

  B. Ensure the project key performance indicators are profitable

  C. Establish a stakeholder committee and meeting schedule.

  D. Acquire the client stakeholders' key performance indicators.

  Correct Answer: CD