Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 341:

  Which advantage does Salesforce provide with the OpenCTI framework?

  A. Agents can use telephone on a wide range of browsers and operating systems while only developing once

  B. Developers can integrate with any telephone platform available with little to no need for a customization

  C. Agents can run their Softphone at the operating system level, embedded in the task bar or system tray

  D. Developers can embed API calls and process on web pages to automate call handing processes

  Correct Answer: D

• Question 342:

  Cloud Kicks' sales productivity is on the decline, while its competitors are doing great. The Consultant has suggested Einstein Opportunity Insights.

  Which three insights can this provide?

  A. Key Moments

  B. Follow-up Reminders

  C. Deal Prediction

  D. Opportunity Representative Score

  E. Sentiment Analysis

  Correct Answer: ACD

• Question 343:

  Universal Containers would like to have account asset detail information and case details shown to Customer Support Agents when they open cases in the Salesforce Console. How should a Consultant fulfill this requirement?

  A. Create a Visualforce page and add it as a console footer component

  B. Add Account and Asset information to the case detail page layout

  C. Select the Account and Asset related lists from the sidebar components

  D. Configure a sidebar component to display Account and Asset information

  Correct Answer: A

• Question 344:

  UC has set accounts, contacts, and opportunities to private. Sales reps manage the accounts for which they are the account owner. The company also employs sales specialists to assist sales repson deals. What should a consultant recommend to allow the sales specialists to see account information and any opportunity information associated with an account?

  A. Assign the sales specialists to the same profile as the account owners.

  B. Share opportunities manually with the sales specialists and assign them read access.

  C. Assign the sales specialists to the same role in the role hierarchy as the account owners

  D. Add the sales specialists to the account team and assign them read access to opportunities.

  Correct Answer: D

• Question 345:

  Universal Containers uses Salesforce for Outlook to synchronize contacts between Microsoft Outlook and Salesforce. The executive team wants to ensure that user's personal contacts in Microsoft Outlook are not synced with Salesforce. Which solution should a consultant recommend to meet this business requirement? Choose 2 answers

  A. Train users to assign personal contacts in Microsoft Outlook to the Don't Sync with Salesforce category.

  B. Train users to manually remove personal contacts from Salesforce after syncing with Microsoft Outlook.

  C. Train users to mark personal contacts as private in Microsoft Outlook and choose not to sync private contacts in Salesforce.

  D. Train users to sync personal contacts in Salesforce using one-way synchronization from Salesforce to Microsoft Outlook.

  Correct Answer: AC

• Question 346:

  UC processes its orders through a separate system from Salesforce but would like to integrate the order history data into Salesforce. This would give sales representatives a view of all past orders by account. Which solution should a consultant recommend?

  A. Create an order history object with a relationship to accounts.

  B. Create a closed opportunity record type for each order history record.

  C. Configure the opportunity history object to hold order history data.

  D. Configure the quote object to hold the order history data.

  Correct Answer: A

• Question 347:

  It is unclear how the money spent on marketing campaigns is helping Universal Containers grow its sales business. What is the best way for Universal Containers to capture a return on investment?

  A. Count the number of leads generated from each campaign.

  B. Determine the number of activities created by sales related to a campaign.

  C. Track the value of closed won opportunities generated by each campaign.

  D. Determine the number of opportunities generated by each campaign.

  Correct Answer: C

• Question 348:

  Sales Manager at Cloud Kicks need to show reports and dashboards with opportunity forecast by Product family with team quotas. Which solution should a Consultant recommend?

  Select the ones you like.

  A. Configure quotas with a product report and add necessary fields.

  B. Create a joined report with closed Opportunities, forecasting items, and quotas.

  C. Create a custom report type with forecasting quotas and items.

  D. Configure an analytic snapshot to capture the Opportunity forecast and quotas.

  Correct Answer: C

• Question 349:

  UC would like to capture qualification information for new leads (e.g. whether or not a person is a decision maker). The information should also appear in the contact record once the lead has been converted. Which approach should a consultant recommended?

  A. Create a custom field on lead and contact object, utilize a trigger to transfer the value after conversion.

  B. Create a custom field on lead and contact object; these fields will be mapped automatically during conversion.

  C. Create a custom field on lead and contact object, configure mapping for these two fields for conversion.

  D. Create a custom field on lead and contact object, advice user to select it for transfer during conversion.

  Correct Answer: C

• Question 350:

  Universal Container wants to improve sales productivity in inside sales and it has been advised to consider Salesforce Console for sales. What use case will satisfy this requirement? Choose 2 answers

  A. Need to add notes quickly or log activities for each record

  B. need to see records and related items as tabs under one screen

  C. need to chat with customer in real time with chatter

  D. Need to prioritize search results for contacts and opportunities

  Correct Answer: AB