Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 511:

  Data.com: What does the Reviewed Status indicate?

  A. The record has minimal activity on Data.com

  B. The record should be deleted from Salesforce

  C. The record has been manually cleaned against Data.com

  D. The record might have a bad phone number

  Correct Answer: C

• Question 512:

  What should you do when migrating Opportunities?

  A. Determine if you need to load owner who are not current users

  B. Always load all owners, including those who are not current users

  C. Only load owners who are current users

  D. Load all available data, including owners

  Correct Answer: A

• Question 513:

  Which option best identifies with the Chatter Record Page?

  A. Everyone can see what you post here. Displays posts from everyone you're following.

  B. Everyone can see what you post here. Only displays posts directed to you.

  C. Only users with access rights can view or post here.

  Correct Answer: C

• Question 514:

  Which statements about the Salesforce Classic Mobile application are true? (Select all that apply)

  A. It is a server application

  B. It provides mobile access to data, tasks, and calendar

  C. It works only when a smart phone is connected to a wireless network

  D. It downloads relevant data for standard Salesforce objects and custom objects

  Correct Answer: BD

• Question 515:

  Which of the following is good Chatter Etiquette? (Select all that apply)

  A. Connect with co-workers by letting them know about your weekend

  B. Direct users to a subject matter experts

  C. Ask questions to gain vertical expertise

  D. Ask questions about bonus schedules

  Correct Answer: BC

• Question 516:

  Sales management at Universal Containers needs to provide channel partners with easy access to approved product documentation. They also need to notify partners about the material revisions and updates. How can they achieve these goals in Salesforce?

  A. Enable Content in the partner portal and enable Content email alerts for partner users.

  B. Enable the Document tab in the partner portal and enable email alerts for partner users.

  C. Add the Content related list

  Correct Answer: A

• Question 517:

  The native mass email functionality is not recommended for marketing.

  A. True

  B. False

  Correct Answer: A

• Question 518:

  Which pair of reports is best associated with the business driver "Build a strong pipeline"?

  A. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"

  B. "Stage Duration Age" and "Forecast by Sales Rep"

  C. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"

  Correct Answer: C

• Question 519:

  Sales reps must use the same system to manage calendars and to document meetings.

  A. True

  B. False

  Correct Answer: B

• Question 520:

  Which system would a contact center integrate with in order to provide field service agents with information needed to provide service at customer sites?

  A. Telephony

  B. Order Fulfillment

  C. Enterprise Resource Planning (ERP)

  D. Marketing

  Correct Answer: C