A user wants to update a driver for additional features.
Where would the user find a current version of the driver from an official source?
A. Manufacturer's CD/DVD that came with the computer
B. Manufacturer's web site
C. Internet community support forums
D. Third-party support web sites
Which of the following connectors is MOST often used to connect a computer to a network?
A. RJ-45
B. RJ-11
C. IDE
D. eSATA
A user, Joe, is concerned about the safety of his personal information on a website.
Which of the following can Joe look for to ensure that his personal information is not at risk? (Select TWO).
A. HTTP on the browser address bar
B. Suspicious ads in the browser
C. HTTPS on the browser address bar
D. A lock symbol on the browser address bar
E. The word secure in the browser address bar
Which of the following should be done to reduce the risk of having sensitive passwords compromised while browsing the Internet?
A. Enable software firewalls to block unknown ports
B. Disable autofill of forms and passwords
C. Enable screensavers and time-outs on the computer
D. Use ad-blocking software on the computer
Which of the following is used for temporary storage of program data that is cleared when the computer is turned off?
A. CPU
B. SSD
C. Hard drive
D. System memory
Which of the following extension types are associated with document files? (Select THREE).
A. .txt
B. .odf
C. .msi
D. .rtf
E. .mp3
F. .tar
G. .jpg
A user purchases a new desktop computer and requires assistance setting it up.
Which of the following describes the BEST resource the user should reference?
A. Technical community group
B. Local retail store technical support
C. Internet search engine
D. Manufacturer documentation
Which of the following CPU cooling types is BEST in a dusty environment?
A. Liquid cooling
B. Open case
C. Case fan
D. Heat sink fan
Which of the following file types is used to consolidate a group of files?
A. .rtf
B. .m3u
C. .avi
D. .rar
A user reports an inability to access the Internet on a new SOHO router. On further investigation, a technician notices that the wireless network is not visible.
Which of the following is the MOST likely cause?
A. SSID broadcast is disabled
B. Wireless password has changed
C. Firmware update is required
D. WPA2 is enabled
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