Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 111:

  Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.

  Which steps should the consultant take to meet these requirements?

  A. Createpermission sets and assign the field service lightning resource permission set and scheduling license to each technician

  B. Create permission sets and assign the field service lightning admin permission set to service resources.

  C. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.

  D. Create permission sets and assign the field service lightning mobile permission set to service resources.

  Correct Answer: A

• Question 112:

  Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up withthe incorrect skills and estimated time to completion.

  What should a Consultant utilize to meet this requirement

  A. Entitlement Templates

  B. Entitlements

  C. Work Types

  D. Work Order Record Types

  Correct Answer: C

• Question 113:

  Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different

  How should a consultant implement this process?

  A. Create two service appointments and set the early start to the start time of the first service appointments

  B. Create two service appointments and assign two different resources

  C. Create one service appointments and schedule two resources

  D. Create one service appointments and add two required resources

  Correct Answer: B

• Question 114:

  Which three factors should the consultant consider when recommending a routing option?

  Choose 3 answers

  A. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

  B. Multiday work schedule only aerial routing.

  C. Street level routing incorporates Google map api and run faster than aerialrouting

  D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

  E. Aerial routing computes the shortest distance between two locations based on a straight-line route

  Correct Answer: BDE

• Question 115:

  AW Computing uses a private record access model in the sales, support, and field service organizations.

  How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

  A. Create a user territory for the technicians' primary and secondary territories.

  B. Create a process to change the owner of the service appointment to the assigned technician.

  C. Enable the sharing features in the Field Service settings in the Setup menu.

  D. Configure a sharing rule to share dispatched service appointments with the assigned resource.

  Correct Answer: A

• Question 116:

  Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.

  Which two troubleshooting steps should a Consultant take to resolve the issue?

  Choose 2 answers

  A. Confirm the Technician's mobile device is online.

  B. Review Service Appointment automation.

  C. Verify the Dispatcher ran the Service Appointment data Job.

  D. Investigate the Work Order lifecycle.

  Correct Answer: AB

• Question 117:

  universal containers needs a team to perform periodic maintenance on the most complex products. Which feature should the consultant configure to meet this requirement?

  A. Preferred resource

  B. Required resource

  C. Technicians with required skill

  D. Service crew

  Correct Answer: D

• Question 118:

  Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

  A. Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.

  B. Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.

  C. Set Up Milestones, Set Up Entitlements Process for Work Orders,Create Entitlement records.

  D. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.

  Correct Answer: C

• Question 119:

  universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updatingservice appointments and work orders upon completion.

  How should a consultant implement the requirement?

  A. Set the individual technicians as capacity-based service resources.

  B. Create the individual technicians as service crew members.

  C. Create the contractor manager as a crew service resource.

  D. Set the contractor manager as a capacity-based service resource.

  Correct Answer: D

• Question 120:

  Universal container needs to verify that a repair job has been completed to the customer satisfaction

  before an invoice can be generated.

  Which two items should the consultant consider?

  Choose 2 answers

  A. Generate service in the organization's default language

  B. Send a feedback survey to the customer when a service appointment is completed

  C. Configure signature blocks for service report templates

  D. Add service reports templates to the appropriate repair work type

  Correct Answer: BC