Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 121:

  Geolocationtracking is enabled for universal container's for technician but should apply to full time

  employees.

  How can Geolocation tracking for contractors to be disabled?

  A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

  B. Unchecked the collect service resources Geolocation history field in field service mobile settings

  C. Unchecked the geocoding field on the contractor's profile

  D. Set the Geolocation update frequency field to zero for contractors

  Correct Answer: A

• Question 122:

  A Consultant is helping Universal Containers define its mobile approach.

  Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

  A. Support service processes with custom Lightning Components

  B. Visibility of Technicians with geolocation tracking

  C. Access to Lightning Knowledge articles

  D. Manage mobile fields available through configuration

  Correct Answer: C

• Question 123:

  Universal Containers has a call centerthat responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

  Which permission set license should be assigned to the Call Center Agents?

  A. F5L Dispatcher License

  B. FSL Resource License

  C. FSL Admin License

  D. FSL Agent License

  Correct Answer: D

• Question 124:

  Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

  A. Attachments on Cases.

  B. Knowledge Base on Cases.

  C. Custom Links on Work Orders.

  D. Knowledge Base on Work Orders.

  Correct Answer: D

• Question 125:

  Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.

  What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

  A. Create an apex trigger.

  B. Build a workflow rule.

  C. Configure an auto dispatch schedule job.

  D. Enable drip feed dispatch.

  Correct Answer: D

• Question 126:

  Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer

  appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.

  In which two ways should the Consultant define Operating Hours to meet this requirement?

  Choose 2 answers

  A. The Maintenance Plan for the Account

  B. The Due Date of the Service Appointment

  C. The Time Slots for Appointment Booking

  D. When Service Resources are available for work

  Correct Answer: BC

• Question 127:

  One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.

  How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

  A. Assign the Technician to a new Service Territory.

  B. Remove the Technician as a Preferred Resource.

  C. Create an Excluded Resource for the Account.

  D. Create a new Work Order Validation Rule.

  Correct Answer: C

• Question 128:

  UniversalContainers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

  A. Work Order Record Types for Break-fix, Install, and Inspection.

  B. Work Type Line Items for Install, Break-fix, and Inspections.

  C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.

  D. Work Order custom fields to define Install, Break-fix, and Inspections.

  Correct Answer: C

• Question 129:

  Universal container has enabled field service lightning and want to enable milestones forwork order. What should a consultant take into consideration?

  A. Creating milestones for word orders requires an entitlement for case

  B. Creating milestones trackers requires a custom lightning component

  C. Creating entitlements for work orders requires acustom lightning component

  D. Creating entitlement for class and work order must be separated

  Correct Answer: D

• Question 130:

  Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to completethe work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

  Which two items should the consultant recommend to meet the requirement?

  Choose 2 answers

  A. Define "cannot complete" as a pinned status for auto-dispatch services.

  B. Define "cannot complete" as a pinned status for scheduling and optimization services.

  C. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

  D. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

  Correct Answer: BC