Salesforce Salesforce Certifications FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 131:

  Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.

  How can geolocation tracking for contractors be disabled?

  A. Set the Geolocation Update Frequency field to zero for contractors.

  B. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

  C. Uncheck the Geocoding field on the Contractor's profile.

  D. AUncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

  Correct Answer: B

• Question 132:

  A customer wants return a defective product instead of scheduling service appointment. How shouldthis product be tracked in field service lightning?

  A. Create a work order and work order line

  B. Create return order and return order line item

  C. Create a product request and product request line item

  D. Create a return order and relate it to the product

  Correct Answer: B

• Question 133:

  Universal Containers sells products that are made up of serialized components. Field Technicians often need towork on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

  A. Use Work Orders and define a hierarchy.

  B. Use Orders and Order Products.

  C. Use Products and Product Families.

  D. Use Assets and define a hierarchy.

  Correct Answer: B

• Question 134:

  Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.

  How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

  A. Relate the TimeSheet to the Service Appointment.

  B. Relate the Time Sheet Entries to the Work Order Line Item.

  C. Relate the Time Sheet Entries to the Service Appointment.

  D. Relate the Time Sheet to the Work Order Line Item.

  Correct Answer: B

• Question 135:

  Service technicians at AW Computing use the Field Servicemobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

  How should the solution be configured to ensure technicians can access relevant Knowledge articles?

  A. Create a quick action on the work order to search the Knowledge base.

  B. Attach the relevant articles to the work order or work order line items.

  C. Update the Service Appointment page layout to include the Articles related list.

  D. Add the Knowledge Lightning component to the Field Service mobile app.

  Correct Answer: B

• Question 136:

  A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.

  Which settings should the Consultant consider to improve travel time accuracy?

  A. Travel Speed Unit, Actual Travel Time

  B. Estimated Travel Time, Minimize Travel

  C. Minimum Grade, Default Operating Hours

  D. Street Level Routing, Default Travel Speed

  Correct Answer: D

• Question 137:

  Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate ServiceAppointments. Which two sharing options are available for these Service Appointments?

  Choose 2 answers

  A. A Service Appointment can be shared by clicking Sharing on the record.

  B. The Service Appointment's parent record can be shared with the assigned resource.

  C. Auto-generated scheduled Service Appointments will be shared with resources.

  D. Make the dispatcher the assigned resource on the Service Appointments.

  Correct Answer: AD

• Question 138:

  universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work.

  Which two items should a consultant include in the scheduling policy to meet this requirement?

  A. Minimize travel service objectives and resources priority services objectives

  B. Maximize travel from home and working territories

  C. Required resources and maximum travel from home

  D. Minimize travel service objective and preferred resource services objectives

  Correct Answer: BD

• Question 139:

  Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.

  A. Publish training documentation in a closed chatter group.

  B. Increase training to Sales Representatives.

  C. Publish pre-release documentation on the Customer Community.

  D. Increase training to Field Service Technicians

  Correct Answer: CD

• Question 140:

  a customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled togetherand in sequence.

  Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?

  Choose 3 answers

  A. The same resource and same day fields appear on the service appointments page layout.

  B. The complexwork visual force page is added to the service appointments page layout.

  C. A dependency has been created between the two appointment and the start time are the same.

  D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.

  E. The dependency type is set to start after finish and day on the service appointment in the dependency.

  Correct Answer: BDE