Universal Containers wants to track the work that is performed on the customer's install base. What object relationship should the Consultant focus on to meet this requirement?
A. Products to Accounts
B. Assets to Products
C. Work Orders to Assets
D. Work Orders to Products
Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?
A. Send an email CSAT survey.
B. Decrease Resource Rank Score.
C. Change the Scheduling Rules.
D. Implement Signature Capture.
Universal Containers' (UC) Technicians often report seeing competitors' assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
A. Manually create a competitor's Asset Record on the Field Service mobile app.
B. Use a Quick Action to create a competitor's Asset Record on the Field Service mobile app.
C. Use a Macro to create a competitor's Asset Record on the Field Service mobile app.
D. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
A. Add Fields on the Page Layout.
B. Configure Field Sets on the Service Appointment.
C. Use Lookup Fields.
D. Create CSS in the Dispatcher's Console.
Universal Containers (UC) wants to better understand their service business and Field Service Technician teams' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide? (Choose two.)
A. Proactively adjust to demand fluctuations.
B. More consistently meet customer response times.
C. More accurately assign Work Orders based on skills.
D. Proactively adjust Service Contracts.
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)
A. Assign Skills and Skill Levels to Resources.
B. Implement Assignment Rules and Work Orders.
C. Implement Work Types and Skill Assignments.
D. Assign Skills and Skill Levels to Users.
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. What configuration should a Consultant recommend for the Scheduling Policy?
A. Match Boolean
B. Match Fields
C. Preferred Resources
D. Required Resources
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
A. Update the Service Appointment Status field.
B. Update the Service Appointment field "In Jeopardy".
C. Update the Service Appointment Chatter feed.
D. Reschedule the Service Appointment for later.
Universal Containers wants to help their dispatches determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?
A. Work Types with an Estimated Duration.
B. Work Orders with Operating Hours.
C. Operating Hours for Customer Accounts.
D. Work Types with Service Level Agreement.
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.
What should a Consultant recommend to meet this requirement?
A. Create a Process Builder to generate a report.
B. Use the standard Service Report.
C. Use the standard Work Order email template.
D. Create a custom report.
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