Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)
A. Publish pre-release documentation on the Customer Community.
B. Publish training documentation in a closed Chatter group.
C. Increase training to Sales Representatives.
D. Increase training to Field Service Technicians.
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5pm.
How can this be achieved?
A. Use Customer Operating Hours.
B. Use Exact Appointments on the Work Types.
C. Use Territory-specific Operating Hours.
D. Use Multiple Operating Hours with Slots for each hour.
Universal Containers wants to track the total associated price when servicing Work Orders for customers.
Which two of the following should the Consultant recommend? (Choose two.)
A. Use Work Order and Work Order Line Items.
B. Use a custom object to model the Work Order pricing.
C. Use the Einstein Pricing Configurator.
D. Set up Products and Price Books.
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
A. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
B. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
D. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
Universal Containers wants their Technicians to record Asset Number using a barcode scanner when completing Work Orders.
What field type should be configured to capture this information?
A. Barcode
B. Date
C. Formula
D. Text
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile device?
A. Field Service mobile app
B. Salesforce mobile app
C. Work Order records cannot be updated on a mobile device
D. Salesforce Touch
Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three.)
A. Adjust Scheduling Policy
B. Knowledge Base
C. Dispatching
D. Customer Entitlements
E. Scheduling
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.
Which two upsell activities should the CSR consider? (Choose two.)
A. Open a Case and send email with new Service offerings.
B. Open a Case and inform Customer of weekend service pricing.
C. Open a Case and a renewal Opportunity for the Sales team.
D. Open a Case and create a Work Order for the Dispatch Team.
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three.)
A. Google Traffic Data
B. Service Appointment Dependencies
C. Resource's Home Base
D. Service Appointments
E. Resource's Travel Speed
Universal Containers wants to invoice its customer for the parts used when performing repairs on installed Assets.
What should a Consultant recommend to track the price of the parts consumed?
A. Use Products and Price Books to track the price.
B. Use Opportunity Line Items and Price Books to track the price.
C. Use a custom object to model the Work Order pricing and price.
D. Use Assets and Products to track the price.
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