Salesforce Salesforce Certifications HEROKU-ARCHITECTURE-DESIGNER Questions & Answers

• Question 191:

  Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders.

  What should a Consultant take into consideration?

  A. Managing page layouts and milestone trackers can be done in the Salesforce mobile app.

  B. Creating Entitlements for Cases and Work Orders must be separated.

  C. Managing page layouts and validation rules can be done in Salesforce Lightning.

  D. Creating Entitlements for Work Orders requires Lightning to be enabled.

  Correct Answer: B

• Question 192:

  A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck.

  Which three steps should a Consultant recommend to track the number of parts consumed? (Choose three.)

  A. Build a report to view Products Consumed on Work Order Line Items.

  B. Build a report to view Inventory Transactions.

  C. Build a report to view Products Consumed on Work Orders.

  D. Build a report using the Service Appointment Inventory module.

  E. Build a report using the Work Order inventory module.

  Correct Answer: ABE

• Question 193:

  Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.

  Which two configurations should a Consultant implement to meet this requirement? (Choose two.)

  A. Select the relevant Work Types for each Resource.

  B. Use Work Types with Required Skills.

  C. Assign the appropriate Skills to Resources.

  D. Create Multiple Work Orders Line Items per service.

  Correct Answer: BC

• Question 194:

  Universal Containers would like to engage contractors and customers directly in their Field Service solution.

  Which three options will provide read, write, and edit access to Work Order objects? (Choose three.)

  A. Chatter File Connect

  B. Partner Community license

  C. Customer Community Plus license

  D. Customer Community license

  E. Chatter Customer Group

  Correct Answer: BDE

• Question 195:

  Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account.

  What should a Consultant recommend to track these work requests?

  A. Work Orders and Cases

  B. Cases, Work Orders, and Tasks

  C. Work Orders Only

  D. Cases Only

  Correct Answer: A

• Question 196:

  Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base.

  What should a Consultant recommend to track the lifecycle?

  A. Utilize custom fields for change tracking on Assets.

  B. Utilize Field History Tracking on Assets.

  C. Utilize lifecycle Object tracking on Assets.

  D. Utilize a Work Order related list on Assets.

  Correct Answer: B

• Question 197:

  Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory.

  What should a Consultant implement to meet this requirement?

  A. Implement a Quick Action to create a new Service Appointment on the existing Work Order.

  B. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

  C. Implement a Macro to generate Service Appointments on the existing Work Order.

  D. Implement a Custom Button to Create a Service Appointment on the existing Work Order.

  Correct Answer: A

• Question 198:

  Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console.

  Which two items should a Consultant recommend in order to achieve this? (Choose two.)

  A. Use Record Types to achieve pre-defined templates.

  B. Add the Work Order Quick Action on the Case.

  C. Add the Work Order Quick Action on the Account.

  D. Use Work Types to achieve pre-defined templates.

  Correct Answer: BD

• Question 199:

  Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders.

  What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?

  A. Quick Action on Opportunity to Create Work Order

  B. Quick Action on Opportunity to Create Work Order Line Item

  C. Quick Action on Work Order to Create Opportunity

  D. Quick Action on Work Order Line Items to Create Opportunity

  Correct Answer: C

• Question 200:

  Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.

  In which order should a Consultant implement the setup to achieve this requirement?

  A. Set Up Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.

  B. Set Up Entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.

  C. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.

  D. Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.

  Correct Answer: B