What statistical term does the Greek letter Sigma represent?
A. Standard Deviation
Who defines the quality of a business or service?
A. The customer
What is the aim of the Six Sigma methodology when it comes to percentages?
A. Improves customer satisfaction and shareholder value
B. Discover all of the problems, then take actions to reduce them
C. Improve all business processes to 99,9997% perfection
D. Uncovering the gaps or defects in a business process
What does Six Sigma reduce in every aspect of your business?
A. variability
B. Standard Deviation
C. Change management
D. Improves customer satisfaction and shareholder value
What is the definition of Six Sigma?
A. A quality management methodology that uses different theories and tools to improve upon the processes of a business.
What process can create panic amongst employees if it hasn't been thoroughly explained to them?
A. Change management
Which of these are Key Improvement Initiatives for a typical health care system?
A. Length of Stay (LOS) and Capacity Management
B. National Patient Safety Goals (NPSG) and Joint Commission
C. Patient Satisfaction and Department Specific Goals
D. A and C only
E. All of the above
The following Process Improvement Methodologies are used in many Health Care facilities:
A. DMAIC
B. PDCA
C. LEAN
D. All of the above
The idea behind Six Sigma is to minimizing defects in production through continuous improvements of the process.
A. True
B. False
The Improve phase focuses on fully understanding the top causes identified in the Analyze phase.
A. True
B. False
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