Microsoft Microsoft Certifications MB-910 Questions & Answers

• Question 101:

  You work for a job placement agency that uses Dynamics 365 Project Operations.

  A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client.

  What are two possible ways to achieve this goal?

  Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  A. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.

  B. Open the client's project Gantt chart and filter by the term expert plumber.

  C. Open the Resource Utilization board and filter by the term expert plumber.

  D. Open the Schedule board and filter by the term expert plumber.

  Correct Answer: CD

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/view-resource-utilization

• Question 102:

  A company uses Dynamics 365 Sales.

  You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.

  Which standard record type is used to create the forecast?

  A. Account

  B. Lead

  C. Quote

  D. Opportunity

  Correct Answer: D

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-forecast

• Question 103:

  A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company. What should you recommend?

  A. Dynamics 356 Customer Insights

  B. Dynamics 365 Sales

  C. Dynamics 365 Marketing

  D. Dynamics 365 Human Resources

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales

• Question 104:

  You use Dynamics 365 Field Service.

  Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location.

  You receive a service request and create a work order.

  You need to identify the next step in the process. What should you do next?

  A. Adjust inventory values.

  B. Schedule and dispatch the work order.

  C. Generate an invoice.

  D. Review and close the work order.

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/create-work-order

• Question 105:

  A company uses social media for marketing.

  The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing.

  You need to determine the supported social media activities.

  Which action is supported?

  A. Gel notified when a company is mentioned.

  B. Schedule a post to be published in the future.

  C. Analyze the sentiment of posts about a company.

  D. Automatically follow another account when a specified condition is met

  Correct Answer: B

• Question 106:

  A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.

  The company wants to ensure that they can implement key marketing features without requiring any customizations.

  Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality?

  Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Sponsors and sponsorships

  B. Regulatory compliance

  C. Advertisers and print media and campaigns

  D. Session and speaker tracking

  E. Registration and attendance

  Correct Answer: ADE

  Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event-sponsorships https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management

• Question 107:

  You need to explain to the manager which features are available to meet the requirement.

  Which feature should you use?

  A. Connected Field Service

  B. Inspections

  C. Microsoft Customer Voice

  D. Scheduling

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

• Question 108:

  Sales representatives need a view of all of their customers and the statistics that relate to these customers.

  You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.

  What are three possible ways to achieve this goal? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Create custom forms.

  B. Embed Power Bl reports in a system dashboard.

  C. Create charts.

  D. Create reports in the report wizard.

  E. Import Excel data.

  Correct Answer: BCD

• Question 109:

  A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?

  A. Timeline

  B. Contact information

  C. Controls

  D. Attachments

  Correct Answer: A

• Question 110:

  A company uses Dynamics 365 Field Service.

  You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.

  What is the status of the work order?

  A. Open - In progress

  B. Open - Unscheduled

  C. Traveling

  D. Open - Scheduled

  Correct Answer: A

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-status-booking-status