Microsoft Microsoft Certifications MB-910 Questions & Answers

• Question 111:

  A company wants an application that meets the following requirements:

  1.

  Display the latest news about the company.

  2.

  Recommend leads to sales team members.

  You need to identify an application to meet the requirements. What should you recommend?

  A. Dynamics 365 Customer Service

  B. Linkedln Campaign Manager

  C. Dynamics 365 Sales Insights

  D. Linkedln Sales Navigator

  Correct Answer: B

  Reference: https://www.linkedin.com/help/linkedin/answer/a420420/get-started-with-campaign-manager?lang=en

• Question 112:

  A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract.

  You want to find other colleagues who have interacted with the potential customer so that you can discuss strategies with the colleagues to close the deal with the customer.

  Which app should you recommend?

  A. Power Virtual Agents

  B. Sales Insights

  C. Customer Service Insights

  D. Market Insights

  Correct Answer: B

• Question 113:

  A potential customer delays their decision to commit to a big multi-year contract.

  You want to find other colleagues who have interacted with the potential customer to discuss strategies.

  Which app should you recommend?

  A. Customer Service Insights

  B. Market Insights

  C. Power Virtual Agents

  D. Sales Insights

  Correct Answer: D

  Reference: https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity-history-of-a-customer-or-opportunity

• Question 114:

  Which two components are included in Dynamics 365 Marketing?

  Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Customer Voice survey

  B. Customer Service Hub

  C. Enterprise Asset Management

  D. Event management

  Correct Answer: AD

  Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

• Question 115:

  You have a chart that displays a summary of accounts by industry.

  You need a chart that displays the same data grouped by city. You must be able to access the chart at a later date.

  What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Expand the existing chart.

  B. Edit the existing chart.

  C. Select the city field in the drill-down menu.

  D. Create a new chart.

  Correct Answer: BD

• Question 116:

  You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.

  You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?

  A. Skills

  B. Roles

  C. Rating values

  Correct Answer: A

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency-models

• Question 117:

  A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.

  The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.

  You need to recommend an app for the company.

  Which app should you recommend?

  A. Dynamics 365 Sales Insights

  B. Microsoft Excel

  C. Microsoft Outlook

  D. Microsoft Teams

  Correct Answer: A

• Question 118:

  You create a survey by using Dynamics 365 Customer Voice.

  You need to share the survey with customers.

  What are three possible ways to achieve this goal? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Embed the survey in a webpage.

  B. Post the survey link on social media from Dynamics 365 Customer Voice.

  C. Have recipients receive a telephone call from Dynamics 365 Customer Voice with the survey.

  D. Have recipients open the survey by scanning a QR code from a mobile device.

  E. Send an email with the survey link from Dynamics 365 Customer Voice.

  Correct Answer: ABE

  Explanation:

  If you want to collect feedback from recipients using a common survey link, or if you want to send email outside of Dynamics 365 Customer Voice, you can create a link for your survey. You can then send your survey by pasting the link in an

  email, on a webpage, or in any mode of communication you want to use. The recipients can select the link and complete the survey. The survey link will be a short URL that can be distributed easily by the platforms that have a lower character

  limit (for example, SMS or Twitter). The short URL will be in the following format: https://.microsoft.com/<10-digit code>.

  Reference:

  https://learn.microsoft.com/en-us/dynamics365/customer-voice/send-survey-link

• Question 119:

  A company hosts webinars to attract new business.

  The company wants to create and manage webinars and attendees.

  You need to determine how webinars will be managed.

  Which product should you use?

  A. Dynamics 365 Guides

  B. Dynamics 365 Customer Voice

  C. Dynamics 365 Marketing

  D. Dynamics 365 Sales

  Correct Answer: C

  Explanation:

  You can create a webinar event in Dynamics 365 Marketing.

  Reference: https://learn.microsoft.com/en-us/training/modules/create-webinar-event-dynamics-365-marketing/

• Question 120:

  A company uses leads and opportunities to track potential sales.

  Salespeople have a difficult time determining prioritizing opportunities.

  You need to ensure opportunities are categorized to ensure sales efficiency.

  Which feature should you implement?

  A. Sales forecast

  B. Price calculation

  C. Predictive opportunity scoring

  D. Kanban view

  Correct Answer: C

  Explanation:

  Predictive opportunity scoring

  Predictive opportunity scoring uses a predictive machine learning model to calculate a score for open opportunities based on historical data. The score helps sellers prioritize opportunities and achieve higher opportunity won rates, and

  reduces the time it takes to win an opportunity.

  For example, say you have two opportunities, Opportunity A and Opportunity B, in your pipeline. The opportunity scoring model calculates a score of 80 for Opportunity A and 50 for Opportunity B. Based on the scores, you can predict that

  Opportunity A has a greater chance of being converted into a won deal. Further, you can review the top influencing factors to analyze why Opportunity B's score is low and decide whether to improve it.

  Incorrect:

  * Kanban view The Kanban view for activities helps salespeople to manage multiple activities quickly. Looking at the Kanban view, salespeople can quickly see the activities and the status they're in. In the Activity Kanban view, activities are represented visually with cards. The lanes represent the default statuses of activities. You can drag the activities to different lanes to move them from one status to another.

  Reference: https://learn.microsoft.com/en-us/dynamics365/sales/configure-predictive-opportunity-scoring