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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Exam Details

  • Exam Code
    :MB-910
  • Exam Name
    :Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
  • Certification
    :Microsoft Certifications
  • Vendor
    :Microsoft
  • Total Questions
    :190 Q&As
  • Last Updated
    :Mar 25, 2025

Microsoft Microsoft Certifications MB-910 Questions & Answers

  • Question 151:

    DRAG DROP

    A company purchases Dynamics 365 Sales and Dynamics 365 Marketing. The company wants to be able to host webinars and events but is concerned about controlling costs.

    You need to recommend solutions to meet the company's requirements.

    Which products should you recommend? To answer, drag the appropriate products to the correct features. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

    content.

    NOTE: Each correct selection is worth one point.

    Select and Place:

  • Question 152:

    DRAG DROP

    All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales.

    You need to recommend solutions for the company.

    What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

    NOTE: Each correct selection is worth one point.

    Select and Place:

  • Question 153:

    DRAG DROP

    A company purchases Dynamics 365 Sales and Dynamics 365 Marketing. The company wants to be able to host webinars and events but is concerned about controlling costs.

    You need to recommend solutions to meet the company's requirements.

    Which products should you recommend? To answer, drag the appropriate products to the correct features. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

    content.

    NOTE: Each correct selection is worth one point.

    Select and Place:

  • Question 154:

    DRAG DROP

    A company plans to replace its existing software with Microsoft products.

    You need to recommend an app to accomplish each task.

    Which app should you recommend? To answer, drag the appropriate applications to the correct links. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

    NOTE: Each correct selection is worth one point.

    Select and Place:

  • Question 155:

    DRAG DROP

    A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.

    Cases need to be assigned to employees based on predetermined criteria.

    You need to determine which routing rules to configure.

    Which routing rules should you configure?

    To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

    NOTE: Each correct selection is worth one point.

    Select and Place:

  • Question 156:

    DRAG DROP

    A company that provides house cleaning services uses Dynamics 365 Customer Service.

    The company wants to set up service scheduling. The company needs to gather the following information:

    Cities in which services are offered.

    Personnel and equipment needed to perform services.

    Availability of personnel.

    You need to recommend configuration options.

    Which configuration option should you recommend? To answer, drag the appropriate configurations to the correct requirements. Each configuration may be used once, more than once, or not at all. You may need to drag the split bar between

    panes or scroll to view content.

    NOTE: Each correct selection is worth one point.

    Select and Place:

  • Question 157:

    DRAG DROP

    A company uses Dynamics 365 Customer Service to manage its warehouse and customer service department.

    The manager wants to improve productivity.

    You need to recommend a solution.

    Which products should you recommend? To answer, drag the appropriate products to the correct requirements. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to

    view content.

    NOTE: Each correct selection is worth one point.

    Select and Place:

  • Question 158:

    DRAG DROP

    You plan to use Dynamics 365 Customer Voice to gather customer feedback for three different lines of business.

    You need to determine how each requirement will be fulfilled.

    Which objects should you use? To answer, drag the appropriate objects to the correct requirements. Each object may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

    NOTE: Each correct selection is worth one point.

    Select and Place:

  • Question 159:

    DRAG DROP

    A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features.

    A customer service manager plans to use dashboards for the management team.

    You need to describe which visualization should be used for each requirement.

    Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to

    view content.

    NOTE: Each correct selection is worth one point.

    Select and Place:

  • Question 160:

    DRAG DROP

    A company uses Omnichannel for Dynamics 365 Customer Service.

    You need to train a new employee on Omnichannel features.

    Match each feature to its definition.

    To answer, drag the appropriate feature from the column on the left to its definition on the right. Each feature may be used once, more than once, or not at all. Each correct match is worth one point.

    Select and Place:

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