Microsoft Microsoft Certifications MB-910 Questions & Answers

• Question 61:

  HOTSPOT

  A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements.

  What happens during synchronization? To answer, select the appropriate option in the answer area.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration

• Question 62:

  HOTSPOT

  Which features are available in Dynamics 365 Marketing?

  For each of the following features, select Yes if the feature is available. Otherwise, select No.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email

  https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

• Question 63:

  The CEO of a company asks you to provide basic reporting for Dynamics 365 Sales.

  The solution must have lists of records and visuals and must also support data from multiple, unrelated tables.

  You need to determine how to construct the report.

  What should you use?

  A. Microsoft Excel PivotTable

  B. Dynamic worksheet in Microsoft Excel

  C. Dashboard

  D. View

  Correct Answer: C

  Dashboards in Dynamics 365 Sales provide an overview of actionable business data that's viewable across the organization. Use dashboards to see important data at a glance.

  Dashboards use views, lists, and charts to bring data that's meaningful to you to one place.

  Reference:

  https://learn.microsoft.com/en-us/dynamics365/sales/dashboards

• Question 64:

  An online retail company uses Dynamics 365 Marketing.

  Customers abandon carts with items after shopping on the company's website. The marketing manager must send an email to these customers to ask if they want to complete the purchase.

  You need to select a feature to send the mail.

  Which feature should you use?

  A. Segment-based journey

  B. Trigger-based journey

  C. Power Automate desktop flow

  D. Email campaign

  E. Customer interactions timeline

  Correct Answer: C

  You can customize the Microsoft Dynamics 365 Commerce abandoned cart connector sample app to detect abandoned carts and send reminder email notifications to customers.

  Abandoned cart connector sample

  A connector model that Microsoft provides through the Retail software development kit (SDK) enables abandoned cart information to be retrieved and sent to a third-party email marketing provider. This connector handles communication with

  Retail Server, uses Azure Key Vault for security, handles scheduling of cart retrieval for a specified time window, and retrieves order and product data. It also provides a sample implementation for an integration with a third-party email

  marketing provider. The connector is built to communicate with Emarsys out of the box. However, it can easily be customized to integrate with other solutions, such as Constant Contact, Mailchimp, and SendGrid.

  EmarsysClientOptions

  Note: If you're integrating with an email marketing provider other than Emarsys, you must extend the IEmailProvider interface as appropriate to communicate with that provider.

  Properties include:

  *

  ApiUrl

  https://api.emarsys.net/api/v2/event/{0}/trigger

  *

  ExternalEventId

  The ID of the external event record that is created in Emarsys. You can find the value under Trigger settings in the campaign that you created to send abandoned cart email notifications.

  *

  Etc.

  Reference:

  https://learn.microsoft.com/en-us/dynamics365/commerce/dev-itpro/abandoned-cart-sample-app

• Question 65:

  A company uses Dynamics 365 Marketing.

  You must choose a real-time marketing customer journey type to start the journey.

  Which two journey types you can use? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Event-based

  B. Audience-based

  C. Scheduled

  D. Customer onboarding

  Correct Answer: AB

  A: Triggering a custom event allows you to use activate a custom event at any point in the customer journey.

  B: Segment-based journey Audience: The audience property lets you specify the segment of people that will start the journey. Segment-based journeys support segments from outbound marketing as well as segments created in Dynamics 365 Customer Insights. The journey will use audience data based upon the segment selected.

  Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-tile-reference

• Question 66:

  A company uses Dynamics 365 Sales.

  The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.

  You need to select the option.

  A. Dynamic worksheet

  B. Static worksheet

  C. Dynamic PivotTable

  D. Open in Excel Online

  Correct Answer: A

  Export to an Excel dynamic worksheet Export data to an Office Excel worksheet so users can have the latest Dynamics 365 Customer Engagement (on-premises) information any time they view the worksheet. Imagine the CEO of your company getting the critical information they need without having to navigate Dynamics 365 Customer Engagement (on-premises) but instead, merely opening the Excel link on their desktop. You can export up to 100,000 records at a time.

  Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/export-excel-dynamic-worksheet?view=op-9-1

• Question 67:

  A company uses Dynamics 365 Sales.

  The company plans to use LinkedIn Sales Navigator to increase sales productivity and assist salespersons in their daily duties.

  You need to identify potential decision makers for a sale.

  Which LinkedIn Sales Navigator feature should you use?

  A. Top Card

  B. Auto Capture

  C. Related Leads

  Correct Answer: A

  Reference: https://docs.microsoft.com/en-us/dynamics365/linkedin/integrate-sales-navigator

• Question 68:

  A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when they purchase a service contract. You define routing and assignment rules to support the SLAs.

  A service manager observes that outstanding service requests are not being automatically assigned by the routing rules.

  You need to resolve the issue.

  What should you do?

  A. Configure queue item views.

  B. Configure the queue.

  C. Create five new queues.

  D. Create a view for the outstanding requests.

  Correct Answer: C

  One queue for each SLA.

  Note: Use routing rules in Customer Service to route cases to the right agents at the right time without any manual intervention. You can also use routing rules to route cases that are escalated to specific queues.

  Reference:

  https://learn.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases

• Question 69:

  A customer creates a new project in Dynamics 365 Project Operations.

  The customer needs to add project work items.

  You need to specify the duration of the work.

  Where should you specify the duration of the work?

  A. Estimates

  B. Summary

  C. Tasks

  D. Resource assignments

  Correct Answer: C

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/project-management/create-wbs

• Question 70:

  Customers submit suggestions, questions, and cases to a company by using the following channels:

  1.

  Submitting a case in a customer service portal.

  2.

  Emailing a support mailbox.

  3.

  Calling a telephone number.

  The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

  You need to show the agents how the submissions are stored.

  Which format is used for the submissions?

  A. Work orders

  B. Queues

  C. Work items

  D. Activities

  Correct Answer: B

  Cases are added to a queue.

  Select Add to Queue to add a case to a queue.

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a-case