Microsoft Microsoft Certifications MB-910 Questions & Answers

• Question 81:

  A company plans to implement Dynamics 365 Sales.

  Which two out-of-the-box features can you use to capture leads?

  Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. emails

  B. CSV files

  C. Dynamics 365 Commerce

  D. Dynamics 365 Customer Insights

  Correct Answer: AB

  Reference: https://www.dyn365pros.com/2015/11/11/microsoft-dynamics-crm-4-simple-steps-for-importing-leads-and-contacts/

• Question 82:

  A company is considering implementing products and the product catalog in Dynamics 365 Sales.

  Sales transactions can occur in multiple currencies. The company wants to manage exchange rates. You need to explain to the company how Dynamics 365 Sales handles currency.

  Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. By default, all available currencies can be used.

  B. By default, a base currency is available and other currencies can be added as needed.

  C. Exchange rates are automatically updated.

  D. Exchange rates need to be updated manually.

  Correct Answer: BD

  Reference: https://themscrmexpert.wordpress.com/2016/12/29/understanding-organizations-base-currency-in-dynamics-365-crm/

• Question 83:

  A company sells and services commercial refrigeration equipment. The company is implementing Dynamics 365 Project Operations. You need to ensure that you can select a service technician for an assignment that has the required

  expertise to address the equipment issues reported by a customer.

  Which two features should you use? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Resource skills

  B. Resource roles

  C. Proficiency models

  D. Service-level agreements

  Correct Answer: AC

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/resource-management-skills-proficiency

• Question 84:

  All employees at a company work eight hours each day Monday through Friday. A resource named Resource1 has 40 hours available for a specific week.

  

  You need to schedule Resource1 to work on a project during that week. The resource must work the hours detailed below: Which allocation method should you use?

  A. Remaining capacity

  B. Percentage capacity

  C. Full capacity

  D. Front-load hours

  Correct Answer: D

  You would have to create separate bookings for each of the working days.

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/faq-allocation-methods

• Question 85:

  A company uses Dynamics 365 Sales.

  You need to analyze account data and create reports based on the analyses.

  Which solution should you use?

  A. Microsoft Forms Pro

  B. Power BI

  C. Power Automate

  D. Management Reporter

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/introduction-sales-template-apps

• Question 86:

  A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons.

  Temporary employees take much longer to resolve cases than seasoned employees.

  You need to recommend features that will help employees find information needed to resolve cases.

  Which two options should you recommend? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Knowledge base with Relevance search

  B. Parent and Child case settings

  C. Case management with Related Similar cases

  D. Routing rule sets

  Correct Answer: AC

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/suggest-similar-cases-for-a-case

• Question 87:

  Which three capabilities are included in Dynamics 365 Marketing?

  Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  A. Qualify leads

  B. Case management

  C. Dynamics 365 Connector for Linkedln

  D. Project quote management

  E. Event management

  Correct Answer: ACE

  Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/event-management https://docs.microsoft.com/en-us/dynamics365/marketing/linkedin-lead-gen-integration https://docs.microsoft.com/en-us/dynamics365/marketing/lead-lifecycle

• Question 88:

  A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.

  Which two actions can the company perform using out-of-the-box features?

  Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Generate leads from LinkedIn.

  B. Create email templates for LinkedIn messages.

  C. Schedule and publish social posts.

  D. Create and publish events on LinkedIn.

  Correct Answer: AC

  Reference: https://seelogic.co.uk/technologies/dynamics-365/marketing-on-linkedin-with-dynamics-365-marketing/

• Question 89:

  A potential customer delays their decision to commit to a big multi-year contract.

  You want to find other colleagues who have interacted with the potential customer to discuss strategies.

  Which app should you recommend?

  A. Customer Service Insights

  B. Sales Insights

  C. Power Virtual Agents

  D. Market Insights

  Correct Answer: B

• Question 90:

  A company plans to implement Dynamics 365 Project Operations.

  Which two billing methods does Dynamics 365 Project Operations support?

  Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Time and Material

  B. Fixed Price

  C. Expense

  D. Not-to-exceed Limit

  Correct Answer: AB

  Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-contract-values-project-based