Salesforce Salesforce Certifications NONPROFIT-CLOUD-CONSULTANT Questions & Answers

• Question 221:

  A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?

  A. Use Case Comments and paste the URL of the first Case opened for the client in each new Case related to them.

  B. Create a custom field for an ID number and assign the same number to all cases that need to be connected

  C. Use Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarcht to see the connected Cases

  D. Create a custom object that connects Cases to each other with two Case lookup fields and add a check box field to designate the parent Case.

  Correct Answer: C

• Question 222:

  A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters. Which two factors should the consultant recommend?

  A. Pardot Grading

  B. Marketing Cloud Measures

  C. Marketing Cloud Reporting

  D. Pardot Scoring

  Correct Answer: AD

• Question 223:

  A nonprofit organization wants to use a multi-channel marketing tool for its email, social, and text messaging engagement. Which solution should the consultant recommend?

  A. Marketing Cloud

  B. Pardot

  C. Community Cloud

  D. Service Cloud

  Correct Answer: A

• Question 224:

  A nonprofit organization had enabled Person Accounts in its org and now wants to install NPSP. The nonprofit organization wants to completely remove all Person Account features. What should the nonprofit organization consider?

  A. Apply for a new Salesforce organization and request a license transfer

  B. Use the NPSP Conversion Utility Tool

  C. Ensure the Person Account record type is selected as the Household record type in NPSP Settings

  D. Create a case in Salesforce to completely remove the Person Account record type

  Correct Answer: A

• Question 225:

  A nonprofit organization wants to designate its donors into three categories, Gold, Silver, and Bronze, based on the total gift amount for that year. How can this be accomplished using NPSP?

  A. Create a picklist field that will display the categories based on the Total Gifts This Year field.

  B. Create a custom field on the Opportunity that will display the categories and a process in Process Builder to populate the value based on the Total Gifts This Year field.

  C. Set up NPSP Levels for the categories based on Total Gifts This Year.

  D. Create a custom field on the Opportunity that will display the categories and a custom trigger to populate the value based on the Total Gifts This Year field.

  Correct Answer: C

• Question 226:

  How should a consultant install NPSP in an existing Salesforce organization?

  A. Download each NPSP component from the AppExchange, install in the target organization, and complete the post-install instructions

  B. Visit the NPSP Installer page, install in the target organization, and complete the post- install instructions

  C. Download each NPSP component from The Powrt of Us Hub, install organization, and complete the post-install instructions

  D. Visit the NPSP Conversion Utility tool, install in the target organization, and complete the post-install instructions

  Correct Answer: B

• Question 227:

  A nonprofit organization using NPSP does a lot of mailings and wants to ensure states and countries are entered accurately into Salesforce. The nonprofit has heard about State and Country Picklists and asked its consultant about enabling them. What are two considerations the consultant should raise about enabling State and Country Picklists and asked its consultant about enabling them. What are two considerations the consultant should raise about enabling State and Country Picklists for NPSP?

  A. NPSP Data Import object doesn't support State and Country abbreviations in picklist form

  B. The Individual ("Bucket") account model does not support State and Country Picklists

  C. Predefined State and Country abbreviations on Address records must be used

  D. State and Country Picklist values can only be configured on the Address object

  Correct Answer: AC

• Question 228:

  A local charity receives its income from recurring payments, The Recurring Donation object is used and contains a unique and manually entered reference number. This reference number should not be modified after creation. The finance department has requested that all child Opportunities also contain this unique reference number to make it easier to reconcile payments. How can the consultant achieve this?

  A. Create a custom text field on the Opportunity object and use NPSP Recurring Donation Custom Field Mappings

  B. Create a text formula field on the Opportunity object and use Process Builder to update all child Opportunities

  C. Create a custom field on the Opportunity object and deploy a trigger to update all child Opportunity records.

  D. Create a custom text field on the Recurring Donation object and use NPSP Recurring Donation Custom Field Mappings

  Correct Answer: D

• Question 229:

  A membership organization needs to send out automated renewal emails on a 30/60/90 period. Each referenced email template needs to differ based on the members' web site visits. Which automation method should a consultant recommend?

  A. Process Builder

  B. Apex Trigger and Scheduler

  C. Time-Based Workflow

  D. Pardot

  Correct Answer: D

• Question 230:

  A development associate using NPSP wants to add the Check/Reference Number on a report but does not see that field in the Report Builder. What should the consultant advise?

  A. Check if the report type includes Opportunities.

  B. Check if the report type includes Payments

  C. Check a custom field, "Check/Reference Number" on Opportunity

  D. Check a custom field, "Check/Reference Number" on Payments

  Correct Answer: B