Microsoft Microsoft Certifications PL-600 Questions & Answers

• Question 41:

  You are designing a Microsoft Power Platform solution for an automobile parts manufacturer. You create the following tables:

  

  You need to recommend a relationship behavior. Which relationship behavior should you recommend?

  A. Referential, Restrict Delete

  B. Custom

  C. Parental

  D. Referential, Remove Link

  Correct Answer: A

  Restrict Delete: Prevent the Referenced table record from being deleted when referencing tables exist. Incorrect Answers:

  D: Remove Link: Remove the value of the referencing column for all referencing table records associated with the referenced table record.

  Reference: https://docs.microsoft.com/en-us/powerapps/developer/data-platform/configure-entity-relationship-cascading-behavior

• Question 42:

  A car dealership has a custom financing table.

  You are working with a developer to add a button to a ribbon that displays a hidden section of a form when specific criteria are met.

  You need to recommend tools and technologies for the developer.

  Which two tools or technologies should you recommend? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Write a business rule.

  B. Write a JavaScript code.

  C. Use the Ribbon Workbench.

  D. Use the form editor.

  Correct Answer: BC

  Client-side scripting using JavaScript is one of the ways to apply custom business process logic for displaying data on a form in a model-driven app.

  You can use a community tool, Ribbon Workbench, to visually edit ribbons using the UI.

  Reference: https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/client-scripting https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/customize-commands-ribbon

• Question 43:

  You are creating a scope of work document for a solution. You have the following requirements:

  1.

  Track support cases, first response time, and resolution time.

  2.

  Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.

  3.

  Allow cases to have multiple different priority levels.

  You need to include the required Dynamics 365 and Microsoft Power Platform components.

  Which two components should you include? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Dynamics 365 Customer Service

  B. Power Virtual Agents

  C. Power BI

  D. Dynamics 365 Customer Voice

  Correct Answer: AB

  Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service. Use Dynamics 365 Customer Service to:

  1.

  Track customer issues through cases

  2.

  Record all interactions related to a case

  3.

  Share information in the knowledge base

  4.

  Create queues and route cases to the right channels

  5.

  Create and track service levels through service-level agreements (SLAs)

  6.

  Define service terms through entitlements

  7.

  Manage performance and productivity through reports and dashboards

  8.

  Create and schedule services

  9.

  Participate in chats 10.Manage conversations across channels

  Reference: https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

• Question 44:

  An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners. To meet the organization business requirements, the proposed solution must include the following capabilities:

  1.

  Create and qualify leads to contacts

  2.

  Generate quotes and convert quotes to orders

  3.

  Scan product barcodes as part of the order generation process

  You need to recommend a solution to help the organization achieve its business requirements.

  What should you recommend?

  A. Dynamics 365 mobile app and a Power Apps canvas app

  B. Dynamics 365 for Phones only

  C. Dynamics 365 Customer Service and Dynamics 365 Sales

  D. Unified Service Desk

  Correct Answer: A

  There is barcode scanner control in Power Apps. The control opens a native scanner on an Android or iOS device. The scanner automatically detects a barcode, a QR code, or a data-matrix code when in view.

  Use the Dynamics 365 for phones or Dynamics 365 for tablets app to run customer engagement apps (such as Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Marketing), built on Microsoft Dataverse on your

  mobile device.

  Incorrect Answers:

  D: Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers.

  Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-barcode-scanning https://docs.microsoft.com/en-us/dynamics365/mobile-app/overview

• Question 45:

  You are designing a Microsoft Power Platform solution to help a company manage sales leads. The solution has the following requirements:

  1.

  Ensure that users follow a predefined sales process regardless of the device that employees use to access the app.

  2.

  Respond to sales events by using organization-defined best practices.

  You need to recommend a component for the app.

  What should you recommend?

  A. Power Automate cloud flow

  B. Business process flow

  C. Power Automate desktop flow

  D. Playbook

  Correct Answer: B

  You can help ensure that people enter data consistently and follow the same steps every time they work with a customer by creating a business process flow. For example, you might want to create a business process flow to have everyone handle customer service requests the same way, or to require that people get approval for an invoice before submitting an order. Business process flows use the same underlying technology as other processes, but the capabilities that they provide are very different from other features that use processes.

  Reference: https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview

• Question 46:

  A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service. The company must increase productivity for call center employees. The solution must meet the following requirements:

  1.

  Handle multiple customer interactions at once

  2.

  Ensure that users can access information from several business applications.

  3.

  Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.

  4.

  Implement all functionality in a single interface.

  You need to recommend a solution that meets the requirements of the company.

  What should you recommend?

  A. Omnichannel for Customer Service

  B. Live Assist for Microsoft Dynamics 365 Powered by CafeX

  C. LinkedIn connector

  D. Unified Service Desk

  Correct Answer: A

  Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.

  Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective.

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel

• Question 47:

  A company wants to add an interactive checklist to a Power Platform solution to ensure that salespeople are following the same steps when qualifying leads.

  You need to recommend a solution that will incorporate this checklist.

  What should you recommend?

  A. Microsoft Customer Voice

  B. Business Process Modeler task guide

  C. Dashboards

  D. Business Process Flow

  Correct Answer: D

• Question 48:

  You are designing tables and columns for a Power Platform solution.

  The solution will contain an interactive experience dashboard.

  You need to ensure that the columns you create can be used as global filters for the dashboard.

  Which two data types can you use? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Multiline Text

  B. Choice

  C. Text

  D. Yes/No

  E. Lookup

  Correct Answer: BD

  With interactive dashboards, a chart uses the color assigned to the categories that make up the different values, even if the chart is configured to use random colors, when the chart is configured to be grouped by any of the following column types:

  Choice Yes/No Status Reason

  Reference: https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/configure-interactive-experience-dashboards

• Question 49:

  You are designing a Power Platform solution for a company.

  Users must be granted access only to data that is relevant to them.

  You need to recommend actions to meet the requirements.

  Which two recommendations should you make? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Add column security profiles to applicable teams.

  B. Define and configure security roles.

  C. Create teams and assign security roles and users to the teams.

  D. Create business units and assign security roles to the business units.

  Correct Answer: BD

  To control data access, you must set up an organizational structure that both protects sensitive data and enables collaboration. You do this by setting up business units, security roles, and field security profiles.

  Reference: https://docs.microsoft.com/en-us/power-platform/admin/security-roles-privileges

• Question 50:

  A company wants to create a Power Automate flow that posts marketing events to social media.

  The company must ensure that the postings adhere to regulatory requirements for handling of personally identifiable information (PII) data. The company will not post events to unauthorized social media platforms.

  You need to ensure that the requirement is met.

  Which two actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Configure the relevant connector so that is part of the Non-Business data group category.

  B. Create a security role to prevent data export.

  C. Configure an Azure Active Directory (AAD) security role for the maker to the environment.

  D. Create a Data Loss Protection (DLP) policy.

  E. Configure the relevant connector so that it is part of the Blocked data group category.

  Correct Answer: DE

  DLP policies enforce rules for which connectors can be used together by classifying connectors as either Business or Non-Business. If you put a connector in the Business group, it can only be used with other connectors from that group in any given app or flow. Sometimes you might want to block the usage of certain connectors altogether by classifying them as Blocked.

  Reference: https://docs.microsoft.com/en-us/power-platform/admin/wp-data-loss-prevention