Microsoft Microsoft Certifications PL-600 Questions & Answers

• Question 61:

  A company has a list of contacts in a Microsoft Excel file. The company wants to load the contact information into a Power Platform solution.

  You need to recommend a data-loading solution.

  What should you recommend?

  A. Use the Excel Template feature.

  B. Add to an existing list of contacts in a static worksheet.

  C. Use the import from Excel feature.

  Correct Answer: A

  Import data that's stored somewhere else into your model-drvien app using the import feature in Power Apps.

  Every table has required columns that must exist in your input file. It's recommended that you download an Excel template, add your data, and then import the file to your app. The template saves time and effort. Don't add or modify columns in

  the template to avoid issues during the import.

  Note:

  Step 1: Download an Excel template

  To avoid mapping issue, it's recommended that you use an Excel template that you can download from your app. Once the template is downloaded add your data and then import the file back to your app. Remember don't add or modify

  columns in the template to avoid issues during the import process.

  Step 2: Import your data

  Use the template that you downloaded in the previous step (modified with your data) and import the file to your app.

  Reference:

  https://docs.microsoft.com/en-us/powerapps/user/import-data

• Question 62:

  You are a Power Apps architect for a company. The IT administrator designs a Power Apps app that is ready to be tested. The company uses application lifecycle management (ALM).

  Each version and solution component must be tracked as it is tested.

  You need to recommend a strategy to deploy solutions for the user acceptance testing environment.

  What should you recommend?

  A. Use Package Deployer and deploy a managed solution.

  B. Use Package Deployer and deploy an unmanaged solution.

  C. Use Solution Packager and deploy a managed solution.

  D. Use Solution Packager and deploy an unmanaged solution.

  Correct Answer: D

  Solution Packager is a tool that can unpack a compressed solution file into multiple XML files and other files, so they can be easily managed by a source control system. Unmanaged solution: An open solution with no restrictions on what can

  be added, removed, or modified.

  This is recommended during development of a solution.

  Incorrect Answers:

  A, B: Package Deployer lets administrators or developers deploy comprehensive packages of relevant assets to Dataverse instances.

  C: Managed solution A completed solution ready to be imported into an organization. Once imported, components can't be added or removed, although they can optionally allow further customization. This is recommended when development of the solution is complete.

  Reference:

  https://docs.microsoft.com/en-us/power-platform/alm/solution-packager-tool

• Question 63:

  You are designing a Power Platform solution.

  During quality assurance testing the API limits are reached.

  You need to identify and resolve the issue.

  Which two actions should you recommend? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Allocate Microsoft Dataverse capacity add-on subscriptions.

  B. Use the out-of-the-box User Summary report from the Reports section of the solution's model-driven app.

  C. Review the Home tab Dataverse analytics dashboard.

  D. In the Power Platform admin center, review the Usage section of the Power Apps analytics dashboard.

  E. In the Power Platform admin center, review the Runs section of the Power Automate analytics dashboard.

  Correct Answer: AC

  A: When users exceed their limits, administrators can see this in the admin center (see below). You can do either one of the following:

  1.

  Adjust the app or flow to use fewer API requests

  2.

  Purchase the Power Apps and Power Automate capacity add-on for your organization.

  C: Home (default) Dashboard.

  This is the default dashboard that provides information on the number of active Dataverse users, storage usage, the most active workflows, and more.

  

  API Calls: API Calls Number of API calls that were made by the Dataverse environment for the selected time period.

  Reference: https://docs.microsoft.com/en-us/power-platform/admin/api-request-limits-allocations https://docs.microsoft.com/en-us/power-platform/admin/analytics-common-data-service

• Question 64:

  A company has a Power Platform solution that integrates with a third-party system.

  The client reports that unexpected updates are being made to the Accounts table.

  You need to determine the root cause of the issue.

  In which three locations should you investigate? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Audit summary view

  B. Solution history

  C. SDK Message Processing Steps

  D. Plug-in trace log

  E. System job run history

  Correct Answer: ABD

  A: How to View Auditing Log Details?

  System administrators can see activities for the entities that are enabled for audit logging. To view the audit logs:

  1.

  Go to Settings > System >Auditing.

  2.

  Choose Audit Summary View.

  3.

  Under Audit Summary View, you will see the list of audit entries

  

  B: You can view details about solution operations from the Solutions area of Power Apps. An operation can be a solution import, export, or uninstall. The solution history displays information such as solution version, solution publisher, type of operation, operation start and end time, and operation status.

  D: Trace log records are written to the PluginTraceLog Table. Writing of these records is controlled by the trace settings mentioned in Enable trace logging.

  This data can be found in model-driven applications by navigating to Settings and choosing the Plug-in Trace Log tile.

  Reference:

  https://www.sherweb.com/blog/dynamics-365/audits-dynamics-365/

  https://docs.microsoft.com/en-us/powerapps/developer/data-platform/logging-tracing

• Question 65:

  A company has a custom web-based solution that is hosted on Azure. You design a Power Platform solution to provide the company additional capabilities.

  You need to integrate the Power Platform solution with the web-based solution.

  What should you recommend?

  A. Connection reference

  B. Custom connector

  C. Desktop flow

  D. Data gateway

  Correct Answer: B

  A custom connector in Power Platform is a wrapper around a REST API that allows Power Automate or Power Apps to communicate with that REST API. Connectors created in Power Automate are available in Power Apps. Likewise, connectors created in Power Apps are available in Power Automate.

  Reference: https://docs.microsoft.com/en-us/learn/modules/create-custom-connector-power-platform/1-introduction

• Question 66:

  You are designing a self-service portal for a company. The portal must meet the following requirements:

  1.

  Customers must be able to submit and review cases.

  2.

  Customers must be able to chat with service representatives in near real time.

  3.

  Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns.

  You need to recommend solutions for the company that do not require custom development. Which three apps or services should you recommend? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Dynamics 365 Field Service

  B. Dynamics 365 Customer Service

  C. Omnichannel for Customer Service

  D. Customer Insights

  E. Customer self-service portal

  Correct Answer: BCE

  B: Use Dynamics 365 Customer Service to:

  1.

  Track customer issues through cases

  2.

  Record all interactions related to a case

  3.

  Share information in the knowledge base

  4.

  Create queues and route cases to the right channels

  C: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

  E: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback.

  Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).

  Reference: https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal

• Question 67:

  You are a Power Platform consultant for an internet support company.

  The company lacks a budget to buy third-party ISVs or add-ons.

  The company requires a new system that achieves the following:

  1.

  All support issues must come in by email, need to be logged, and assigned to the support group.

  2.

  Accounts must synchronize with the parent company Oracle database.

  3.

  Reports must be sent to the executives on a weekly basis.

  4.

  No custom code will be used in the system.

  You need to recommend the components that should be configured.

  Which two components should you recommend? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Power Virtual Agents

  B. Microsoft Dataverse

  C. server-side synchronization

  D. Microsoft Customer Voice

  Correct Answer: BD

  The Dynamics 365 Customer Voice data is stored in Microsoft Dataverse.

  Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of the customer metrics that matter the most to your business. ... It provides a personalized experience, enabling you to

  collect customer feedback and get relevant insights quickly and easily, all in a few clicks.

  Incorrect Answers:

  A: Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/about https://docs.microsoft.com/en-us/dynamics365/customer-voice/data-flow

• Question 68:

  A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to

  another employee who creates contacts or updates existing contacts.

  You need to recommend a solution to automate the process.

  What should you recommend?

  A. Excel Online Connector

  B. Dynamics 365 Customer Insights

  C. Dynamics 365 Customer Service

  D. Dynamics 365 Marketing

  Correct Answer: B

  Microsoft designed Customer Insights to allow organizations to map, match, merge, and enrich customer- based data from different sources. A classic scenario would be to merge data from customer service software, like Freshdesk, and online sales, such as Shopware, into one source for reporting and further data analysis.

  Reference: https://msdynamicsworld.com/story/microsoft-dynamics-365-customer-insights-overview

• Question 69:

  A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows.

  The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data has the same restrictions in Power BI as it does in Dynamics 365 Sales.

  You need to design the security to avoid sensitive data from being seen.

  Which two actions should you recommend? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Use Microsoft Dataverse restrictions before setting up the Power BI reports.

  B. Limit the role in Dynamics 365 Sales to only data allowed so it cannot be exported to Microsoft Excel.

  C. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and Power BI.

  D. Share Power BI dashboards only with users who are supported to see this data.

  Correct Answer: AB

  A: When you share a dashboard or report, the people you share it with can view it and interact with it, but can't edit it. They see the same data that you see in the dashboard and reports and get access to the entire underlying dataset unless row-level security (RLS) is applied to the underlying dataset.

  B: Depending on the sensitivity of an organization's data, it is often necessary to disable the ability to export or print reports.

  Reference: https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-share-dashboards

• Question 70:

  A company uses Microsoft Power Platform and Dynamics 365 Field Service.

  External workers deliver onsite service to customer locations by using the Field Service (Dynamics 365) mobile app.

  You need to ensure that external users can only use the app from specific locations.

  Which solution should you use?

  A. Azure Conditional Access policy

  B. Azure role-based access control (RBAC)

  C. Azure Active Directory security groups

  D. Azure multi-factor authentication (MFA)

  Correct Answer: A