What features ofwork.com can managers use to help sales representatives meet their quotas? Choose 2 answers
A. Coaching plans to help the sales rep drive results
B. Coaching feed visible to the entire sales teams
C. Coaching feedback that automatically adjusts the goals
D. Coaching dashboards to monitor progress
The members of an opportunity team at UC are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with the most current quote. How can the sales engineer identify the opportunity's latest quote?
A. Reference synced quote history on the opportunity.
B. Reference the last modified date on the quotes.
C. Follow the opportunity's quotes in Chatter.
D. Reference the synced quote field on the opportunity record.
Which two areas can an Administrator make Open CTI features available to users when building a Lightning App using the App Manager? Choose 2 answer
A. On utility bar of the Lightning App
B. On a record Highlights Panel
C. On a record Activity Feed List
D. On the Calendar right hand panel
Universal containers has setup a sales process that requires opportunities to have associated product line items before moving to the negotiation stage. What solution should a consultant recommend to meet this criteria? Choose 2 answers.
A. Configure the opportunity record types to enforce product line item.......
B. Configure a validation rule that tests the 'Has line item and stage fields for the correct condition'.
C. Ensure that all sales representatives have access to at least one pricebook when creating product lines.
D. Define a workflow rule that automatically defaults to a pricebook and...........negotiation stage.
A Consultant is implementing a new Sales Cloud instance for Cloud Kicks that has a public sharing model for Accounts. Different sal.. Accounts that create a multi-level Account Hierarchy. Cloud Kicks needs to see the total number of closed won Opportunities and the.. in the hierarchy when viewing a parent Account.
Which recommendation will meet this viewing requirement?
A. Create a workflow rule to update the custom field on the parent Account, displaying the total value of won Op.. Accounts.
B. Configure a link on the Account that will open a list view showing the total value of open Opportunities for all..
C. Configure Apex to update a custom field on the parent Account with the total value of won Opportunities from..
D. Create a Roll-up Summary field on the parent Account, displaying the total value of won Opportunities from t..
Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month is comparison to the same time last year. The VP Sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results. Which two actions should the Consultant take to create a solution? Choose 2 answers
A. Schedule an analytic snapshot of the Opportunity object to run monthly.
B. Create a custom Opportunity report using custom formula fields for the stage closed/won.
C. Create a dashboard component; schedule the dashboard to refresh monthly.
D. Create a report based on the Opportunity snapshot.
E. Schedule an analytic snapshot of the Opportunity history object run monthly.
Universal Containers current solution for managing its forecast is cumbersome. The sales managers do not have visibility into their team's forecasts and are not able to update the forecasts. As a result the managers are continually asking their sales representatives to provide updated forecast data via email or phone. What solution should a consultant recommend to help Universal Containers improve the management of their forecasts? Choose 2 answers
A. Create forecast chatter groups where sales representatives can post and share their forecasts
B. Configure customizable forecasts to give managers forecast override capabilities.
C. Create a forecast hierarchy and assign managers to the forecast manager role.
D. Configure weekly customized forecast reports and dashboards to be emailed to sales management
Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever cases are created or updated by Contact center agents. UC does NOT want to use any customized code to accomplish this. Which solution should a Consultant recommend?
A. Workflow-driven outbound messaging
B. Scheduled batch Apex processing job
C. Visualforce page APEX SOAP async callout
D. RESTful services with GET, POST, or PUT
What statement is true about the Salesforce Knowledge article lifecycle?
A. Knowledge uses public groups as a way to assign users to specific tasks related to articles
B. approval processes CANNOT allow publishing of the articles that have specific statuses
C. Article permission sets allow agents to participate in the article publishing process
D. Articles CANNOT be published until they are reviewed and validated by a qualified author
A Consultant arrives for a requirements workshop, but key resources are absent. What is the likely reason the key resources are absent?
A. The proper roles, resources, and risks were not identified.
B. The resources were not on the Project Kick-off
C. The purpose and scope were not defined
D. The project plan did not receive sign-off
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