During the Cloud Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training. What is the likely cause of these complaints?
A. Cloud Kicks did not gain buy-in during the Analyze phase and the did not build buzz during the Build and Validate phase.
B. Cloud Kicks did not gain buy-in during the Design phase the solution was not designed.
C. A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.
D. A training plan was not made during the Validate phase and buzz was not during the Design and Validate phase.
Universal Containers provides customer support for both new products and routine maintenance of existing products. The cases for both types have many stages and fields in common, however, the maintenance cases have additional stages and fields that need to be captured. Which two features should a Consultant recommend to accomplish this objective? Choose 2 Answers
A. Support Types
B. Support Processes
C. Approval Processes
D. Record Types
Cloud Kicks is implementing Enterprise Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for Territories to be provided.
Which two recommendations should the Consultant make?
Choose 2 answers
A. Include the Forecast Manager field on the Territory page layout.
B. Create Apex class code to roll up forecast details for a Territory.
C. Assign a Forecast Manager to a Territory.
D. Include the Formula field in the Territory page layout.
UC has three sales divisions: hardware, software, and consulting. The hardware and software divisions follow a ten-step sales process. The consulting division follows an eight-step sales process and does not use the prospecting or perception analysis stages during the sales cycle. What should a consultant recommend to support these requirements? Choose 3 answers
A. Create sales processes. .
B. Create record types.
C. Create separate page layouts
D. Create separate stage fields .
E. Define stage picklist values.
Cloud Kicks wants to sell to both consumer and Business. There will be a consumer sales team and a business sales team. Which two Salesforce functions will allow the Consultant to meet this requirement? Choose 2 answers
A. Opportunity Teams
B. Process Builder
C. Sales Processes
D. Record Types
The Sales Director at Cloud Kicks noticied that while Lead conversion rates were high, Opportunities were not moving through the sales cycle, many of the contacts that were converted had no phone, email, or background information captured. Which three solutions can be used to improve the quality of Leads being converted? Choose 3 answers
A. Create a validation rule to check that necessary information is complete upon Lead conversion.
B. Update web-to-lead forms to require input fields be completed prior to submission.
C. Schedule a report that notifies Lead owners daily of Leads with incomplete information.
D. Implement a trigger that warns the user of incomplete information during Lead conversion.
E. Mandate that all Lead data must be reviewed prior to being created in Salesforce.
F. Review Lead conversion mapping to ensure necessary fields are mapped correctly.
Cloud Kicks is expanding to international markets, but some products are not visible in the international price book. Which two steps should be taken? Choose 2 answers
A. Check to ensure the products have been added to the price book.
B. Activate the products in the price book.
C. Check that the products have a SO list price
D. Check that the products have a standard price in the list price field.
E. Activate the price book
Universal Containers forecasts and closes business monthly, and it needs to store the details of open opportunities weekly. The sales management team wants to analyze how the sales funnel is changing throughout the month. What should a consultant recommend to meet this requirement?
A. Schedule a custom forecast report to run weekly and store the results in a custom report folder.
B. Create a reporting snapshot to run daily and store the results in a custom object.
C. Schedule a custom forecast report to run daily and store the results in a custom report folder.
D. Create a reporting snapshot to run weekly and store the results in a custom object.
Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which two actions should a Consultant recommend to meet these requirements? Choose 2 answers
A. Create at least two different approval process
B. Create at least two different data categories
C. Grant managers the Manage Data categories permission
D. Create at least two different article types
E. Grant managers the Manage Salesforce Knowledge Permission
Universal Containers is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support. Which solution should a consultant recommend to meet this requirement?
A. Assign Team-based roles to the associated product data category value.
B. Assign Team-based profiles to the associated product data category value.
C. Assign Team-based roles to the associated product article type.
D. Assign Team-based profiles to the associated product article type.
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