Salesforce Salesforce Certifications SALES-CLOUD-CONSULTANT Questions & Answers

• Question 501:

  Which method should be used to automate repeat opportunities when regular customers are classified as a repeat account type?

  A. Develop an Apex trigger for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage

  B. Develop an Apex trigger to set an opportunity revenue schedule that automatically sets up a new opportunity for repeat accounts when it reaches closed/won stage

  C. Configure a workflow rule for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage

  D. Configure a workflow rule for repeat accounts that sends a reminder task to the sales representative to create a new opportunity when it reaches closed/won stage

  Correct Answer: A

• Question 502:

  Each year on a Contact's birthday. Universal Containers wants to post a message to the Contact's Facebook page using Social Accounts and Contacts. What should a Consultant consider before implementing this solution?

  A. Salesforce never posts anything to social network accounts.

  B. The Saleforce User's Facebook password must be stored on the User record.

  C. The Contact record must be updated each year to cause the Post to occur

  D. The Contact Owner must Follow the Contact on Facebook.

  Correct Answer: D

• Question 503:

  A sales manager at Cloud Kicks is reviewing teams opportunities in the forecast tab. The sales manager wants to split an opportunity with two sales representatives in different regions.

  Which three actions should the Consultant recommend to meet these requirements?

  A. Create a custom Opportunity currency field.

  B. Enable Overlay Splits

  C. Enable Opportunity Splits.

  D. Create custom Product Families.

  E. Enable Opportunity Teams.

  F. Create Revenue Split Types.

  Correct Answer: BCF

• Question 504:

  Universal Containers uses products in salesforce and has private security model. The product management Employee do not have access to all opportunities but would like to track the performance of a new product after it is launched.

  What would a consultant recommend to allow the product management employee to track the performance of the product?

  A. Create a criteria based sharing rule to add the product management team to relevant opportunities.

  B. create a trigger to add the product management team to the sales team of the relevant opportunities

  C. Create a trigger to set the product manager as owner for opportunity on the new product.

  D. Create a new product and add it to the price book with the product manager as the owner

  Correct Answer: A

• Question 505:

  Universal Containers has an upcoming maintenance window where read-only access will be available Which two actions will Universal Containers be able to perform during this window? Choose 2 answers

  A. Run and view Salesforce reports

  B. Post report information on Chatter

  C. Update case data for a customer

  D. Review existing cases for an account

  Correct Answer: AD

• Question 506:

  Northern Trail Outfitters sales representatives have to be certified to sell items in its Professional catalog. Which two ways should Salesforce be set up to prevent those who are NOT certified from adding these items to opportunities? Choose 2 answers

  A. Utilize a separate price book for the products requiring certification and only share the price book to users who are certified

  B. Utilize a validation rule on opportunity products to prevent them from adding products marked as requiring certification if they are NOT certified

  C. Utilize a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified

  D. Utilize a validation rule on products marked as requiring certification to prevent them from being added to an opportunity

  Correct Answer: AB

• Question 507:

  Universal containers has automated the process of creating new account records in salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal containers is now seeing performance issues when it makes any changes to account sharing rules. What can universal containers do to address the issue without changing its integration?

  A. Contact salesforce support to add an index to the account object

  B. Ensure that the generic user has the Modify All Data permission.

  C. Ensure that the generic user has not been assigned a role.

  D. Set the organization wide defaults for accounts to public read/write.

  Correct Answer: C

• Question 508:

  A new support center has only one part-time Service Rep. Which step should a Consultant take to ensure that Case Aging is tracked accurately?

  A. Let the Service Rep change the Business Hours on the Case

  B. User a time-dependent Workflow Rule to update Case Status

  C. Use an Escalation Rule to assign open Cases to another user

  D. Let the service Rep enter the appropriate Case age Value

  Correct Answer: B

• Question 509:

  Assuming a private sharing model for opportunities, what would you recommend to make it easier to work with sales operations and marketing when trying to close a deal at UP?

  A. Create account teams for specific accounts

  B. Enable feed tracking on opportunities

  C. Create private groups for specific opportunities

  D. Create sales teams for specific opportunities

  Correct Answer: BD

• Question 510:

  Universal Containers would like to reduce the clicks a Customer Support Agents uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

  A. Publisher Actions

  B. Chatter

  C. Macros

  D. Omni-Channel

  E. Quick Text

  Correct Answer: ACE