Salesforce Salesforce Certifications SALES-CLOUD-CONSULTANT Questions & Answers

• Question 511:

  The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code. Which solution should the Consultant suggest to meet this requirement?

  A. Create a Validation rule on the Person Account object to validate the MalingPostallCode of the contact with the ShippingPostalCode of the account.

  B. Create a Validation rule on the Contact object to validate the ShippingPostalCode of the contact with the MalingPostalCode of the account.

  C. Create a Validation rule on the Contact object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.

  D. Create a Validation rule on the Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.

  Correct Answer: C

• Question 512:

  Universal Container (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud Data. Which three Sandbox types can be used to accomplish this? Choose 3 answers

  A. Test Sandbox

  B. Partial Copy Sandbox

  C. Full Sandbox

  D. Developer Pro Sandbox

  E. Administrator Sandbox

  Correct Answer: BCD

• Question 513:

  Due to internet unavailability at Cloud Kicks, the sales team is not able to utilize the Salesforce Mobile app feature to view, create, or update Opportunities.

  Which two steps should the Consultant take to resolve the issue?

  Choose 2 answers

  A. Create a permission set with the system permission "Store offline data" and assign the permission set to the sales team U user(s).

  B. Raise a case with Salesforce support to enable the offline version of the Mobile app and update the app to use the offline capabilities.

  C. From the Setup menu, go to Salesforce offline and select "Enable offline create, edit, and delete in Salesforce for Android and IOS."

  D. From the Setup menu, enable the system permission "Store offline data."

  E. From the Setup menu, go to Salesforce offline and select "Enable caching in Salesforce for Android and iOS."

  Correct Answer: CE

• Question 514:

  Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. What solution should a consultant recommend to help product managers engage in sales deals? Choose 2 answers

  A. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales u deals

  B. Use an assignment rule to notify product managers when opportunities are updated

  C. Create a chatter group to share product information with sales team, product managers, and customers

  D. @mention product managers in chatter posts on relevant sales deals

  Correct Answer: AC

• Question 515:

  Universal Containers does not have a direct sales team; its channel partners are responsible for selling and servicing products. Over the past quarter, there has been an increased volume of leads. However, the Vice President of Channels has been receiving many complaints from partners on the poor quality of the leads and has noticed a significant drop in the lead conversion rate. What should a consultant recommend to improve partner satisfaction with the leads being shared?

  A. Use the lead Score on the find duplicates button and assign the leads with a score in the high category

  B. Create multiple validation rules to ensure that all fields on the lead record are populated with data

  C. Assign all leads to the partner channel manager to validate the lead data and manually assign to partners

  D. Create a custom lead score field to assess lead quality and assign the leads that exceed the score to partners

  Correct Answer: D

• Question 516:

  Cloud Kicks has 300K Account records and 16M Invoices. These were within a custom object in a master-detail relationship with the Account. Each Account record takes a long time to display because of the Invoice related list's lengthy rendering time. What should the Consultant do to solve this issue?

  A. Enable indexing on all the fields visible on the related list of Invoices, as this will allow the related list to load faster.

  B. Raise a case with Salesforce to enable Fast Loading of the related list of Invoices, as this will help to render Account details u faster.

  C. Enable the "Separate Loading of Related Lists" setting from User Interface Settings, as this will allow the Account detail to render while the Invoice related list data will be visible after querying details from Invoices.

  D. Enable "Load Individual Component Separately" at the Lightning record page of the Account object, as this will allow Account details to render while Invoice related list data will be visible after querying details from Invoices.

  Correct Answer: C

• Question 517:

  Universal Containers wants to improve the information profile of its current Contacts in salesforce by using social networking application (e.g. Linkedln or Twitter) to add the information currently gathered for accounts, contacts and leads. Which solution should a consultant recommend to meet this requirement?

  A. Enable social Accounts and Contacts to link records to social profiles.

  B. Enable the salesforce to Social network API connection to sync records.

  C. Define the social network fields and enabled then for account, contacts and leads.

  D. Create custom fields that hold URL links to the social profile of accounts, contacts and leads.

  Correct Answer: A

• Question 518:

  The Cloud Kicks IT team wants to enable person Accounts in its Salesforce org.

  Which three prerequisites must be met before the Consultant can enable person Accounts?

  Choose 3 answers

  A. The Organization-wide Default for Contacts has been set to Controlled by Parent.

  B. The Cloud Kicks Salesforce Community has been disabled to allow person Account self-registration in the future.

  C. The Organization-wide Default for both Accounts and Contacts have been set to Public Read/Write.

  D. At least one record type has been created for Accounts.

  E. User profiles with read access to Accounts also have read access to Contacts.

  Correct Answer: ADE

• Question 519:

  Universal Containers is in the design phase of a complex Sales Cloud implementation. There are teams working on data migration, integration, application, and technical design. What step should a consultant take to ensure that the design accounts for all aspects of the requirements?

  A. Conduct integration performance reviews.

  B. Conduct executive committee review.

  C. Conduct end-to-end solution reviews.

  D. Conduct data migration reviews.

  Correct Answer: C

• Question 520:

  What are the two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers

  A. Creating content as a result of solving issues

  B. Evolving Content-based product lifecycles

  C. Rewarding learning, collaboration, sharing and improving

  D. Developing a knowledge base on the experience of an individual

  Correct Answer: AC