Salesforce Salesforce Certifications SALES-CLOUD-CONSULTANT Questions & Answers

• Question 611:

  The sales manager at UC is concerned that the leads from the marketing department are outdated and poor quality. What action should be taken to address this issue? Choose 2 answers

  A. Create a validation rule that prevents the lead from being converted without specific fields completed and train the users to enter all data accurately.

  B. Create a workflow rule to update the lead rating field based on the lead status field and use assignment rules to route leads to appropriate sales reps.

  C. Create a calculated field that scores leads based on lead attributes and use assignment rules to route leads to appropriate sales reps.

  D. Create lead assignment rules to assign leads to sales representatives based on the city and the state in which the lead resides.

  Correct Answer: AC

• Question 612:

  A sales representative at Universal Containers who recently lost a sales deal to a competitor has set the opportunity stage to closed/lost. What impact will this have on the opportunity in the forecast?

  A. It will be associated with the omitted forecast category and sales management must override to exclude it from the forecast.

  B. It will be associated with the lost forecast category and only sales managers will be able to view it in the forecast.

  C. It will be associated with the closed forecast category and it contributes to the forecast.

  D. It will be associated with the omitted forecast category and does NOT contribute to the forecast.

  Correct Answer: D

• Question 613:

  Universal Containers acquires sales leads each year through trade show attendance by its sales and marketing employees. Occasionally, duplicate leads are generated when the marketing team imports leads that already exist in the system. What should a consultant recommend to prevent duplicate leads in the system?

  A. Upload leads to Data.com to remove duplicates and select the option to have them automatically imported

  B. Upload leads using Data Loader and enable "Find Duplicate" setting to prevent duplicates

  C. Upload leads using Lead Import wizard and select the appropriate field to match duplicates against existing records

  D. Upload leads and click "Find Duplicates" button for each lead record to identify potential duplicate lead

  Correct Answer: C

• Question 614:

  Universal Containers has a private sharing model for accounts and opportunities. Each sales representative is assigned to work with a dedicated sales engineer. The sales engineer will need access to their assigned sales representative accounts and opportunities. What should a consultant recommend to meet this requirement?

  A. Create criteria-based sharing rules to share the accounts and opportunities with sales engineers

  B. Create a trigger to add the sales engineers to their sales representative account and opportunity teams

  C. Enable account and opportunity teams selling and have each sales representative configure their default teams

  D. Have the sales representatives manually share the accounts and opportunities with their assigned sales engineers

  Correct Answer: C

• Question 615:

  Universal Containers has configured salesforce to store all individual consumer contact under a single account called "Consumer". The consumer business has grown to more than 500,000 Contacts. Mass update are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported. What should consultant recommend to improve system performance? Choose 2 answers

  A. Enable person account and migrate the data

  B. Ensure that no single account has more than 10000 contacts

  C. Removes the account assignment for all objects

  D. Add an index to the account field on the contact object

  Correct Answer: AB

• Question 616:

  Universal Containers requires its sales representatives to go through an internal certification process to sell certain groups of products. What could be done to prevent a sales representatives from adding these products to opportunities if they are not certified to sell them? Choose 2 answers

  A. Use a validation rule on opportunity products to prevent them from adding products mrked as requiring certification if they are not certified.

  B. Use a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified

  C. Use a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.

  D. Use a separate price book for the products requiring certification and only share the price book to users 1--' who are certified.

  Correct Answer: AD

• Question 617:

  When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This email should include details about the Opportunity along with the related Opportunity Products and Account. Which solution should the Consultant recommend to active this requirement?

  A. Use Process Builder and HTML Email Templates.

  B. Develop an Inbound Email Service.

  C. Use Workflow rules and HTML Email Templates.

  D. Develop a custom Apex Trigger that uses custom email messaging.

  Correct Answer: D

• Question 618:

  In the last requirements meeting, Cloud Kicks team member mention that they will be taking the next week off for a conference. What should a Consultant do in response to this news?

  A. Update the solution design while they are at the conference

  B. Have the client sign off on requirements and start the build

  C. Set up two requirements workshops the following week

  D. Update the project plan and communicate it to all the stakeholders

  Correct Answer: D

• Question 619:

  Universal Containers has millions of customer in Salesforce, but only a very small percentage have opened support cases in the past. Recently, Universal Containers has implemented a Customer Community and plans to allow customers to be authenticated users to increase self-service rates. Which two methods should be used to enable the customers on the Community? Choose 2 answers

  A. Have agents manually create Users when Community access is requested by Customers

  B. Send email notifications to all Customer to join the Community

  C. Have agents provide Customer with Community registration instructions when working a case

  D. Identify active Customer and send them registration instruction via email

  Correct Answer: CD

• Question 620:

  Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company would like to track and report on these deals separately from other deals. What should a consultant recommend to meet this requirement?

  A. Add upsell as a stage and create a summary report by opportunity stage

  B. Create an opportunity record type and sales process for reporting on these deals

  C. Create separate page layout and report to flag and report on these deals

  D. Create a customer filed on opportunity to flag and report on these deals.

  Correct Answer: B