What are the factors that influence marketing metrics and drive key marketing business challenges?
A. Insufficient lead generation
B. Poor alignment with sales
C. Measuring marketing ROI
Sales representatives at Cloud Kicks often receive important customer emails they want to record as activities related to Contacts in Salesforce. Cloud Kicks has Office 365, and there is a policy preventing users from Installing anything directly on their computers. Which solution should a Consultant recommend to meet this requirement?
A. Salesforce Console for Sales
B. Lightning Sync
C. Lightning Console for Sales
D. Salesforce for Outlook
Arrange the steps to view record related lists in the correct order (using Salesforce Classic).
A. Open the record or highlight it in the view
B. Open the menu to display the group of objects associated with the selected record
C. Select the required type of related records from the displayed objects
Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)
A. Route cases to agents in an alternate center.
B. Disable the Interactive Voice Response (IVR) system.
C. Deliver training on case handling for contingent staff.
D. Update the case status field values.
E. Monitor service level agreements (SLAs) and notify customers.
Territory Mgt (why use it?) ?choose 3 answers:
A. Sales commissions
B. Currency reconciliation
C. Data access rules for accounts and opportunities
D. Assigning accounts to territories
E. Alignment of overlay sales teams
Insurance policies on accounts. 2 sales teams should not see each other's policies. 2 custom objects, each w/relationship to account object. Both objects private. What are the design considerations here?
A. Sales user needs to apply manual sharing rules
B. Custom report type needs to be created to view all policies in a single report
Import 100 leads/mo ?need to prevent dups.
A. Import using import wizard
B. Run script in external DB to identify dups.
C. Import leads and use global search to identify dups.
D. Export existing leads using a report and scrub prior to re-import
How many additions do you use to clean a record with Data.com?
A. 5
B. 12
C. 1
D. 0
Which option best identifies with the Chatter Profile Page?
A. Everyone can see what you post here. Displays posts from everyone you're following.
B. Everyone can see what you post here. Only displays posts directed to you.
C. Only users with access rights can view or post here.
Universal Containers plans to deploy the new Service Cloud console to its support team. Which steps should be considered in deployment? (There are three correct answers.)
A. Customize highlight panels for all objects.
B. Set up interaction logs and assign them to user profiles.
C. Assign users the Service Cloud User feature license.
D. Set up users and assign them to a queue.
E. Customize case list views.
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Salesforce exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your SALES-CLOUD-CONSULTANT exam preparations and Salesforce certification application, do not hesitate to visit our Vcedump.com to find your solutions here.